Cleaning & Restoration Association News

Editorial Comment: New Year, New Look, New Attitude

You’ve probably noticed a difference in style between the one you’re reading now and the December 2000 issue. Let me be the first to welcome you to ICS’ new look. We’ve redesigned our magazine to better serve you, our reader. You told us what you wanted to see within the pages of ICS, and we listened.

With our premiere redesigned issue, I am proud to introduce industry veteran Bob Merkt to our corral of columnists. Bob is the owner Kettle Moraine Professional Cleaners, Inc. and MEGA—The Merkt Educational Group and Associates. He is also an IICRC Master Cleaner, past IICRC board member, and vice chair of the new IICRC Floor Care Technicians Course (FCT). Look for his Hard Floor Maintenance column in each issue!

In addition to Bob, Steve Toburen, CR, has also joined our group of talented and well-known industry columnists as a regular contributor. Steve has served on the advisory board of the Carpet and Upholstery Institute division of ASCR for many years and has Certified Restorer Status with the National Institute of Disaster Restoration. He is currently the Director of Training for Jon-Don’s Strategies for Success program, and also the founder and CEO of Concepts of Value, a small consulting firm that provides customer service training for residential service companies in many industries.

So, take a moment or two to peruse through the information-filled pages of this issue. When you’re done, let me know what you think. Send your comments via E-Mail to nalbandiana@bnp.com, or fax them to my attention, (818) 224-8042. Either way, I want to hear from you. Let your opinion count!

Finally, I want to remind everyone to keep sending in those submissions for a new monthly section that features ICS readers. If you haven’t sent yours in yet, then here’s what you need to do: Submit photos of yourself next to your truck or van, with a list of what products, chemicals and equipment you regularly use. Also, tell me something about yourself, and any “tricks of the trade” you would like to share. Send all submissions to: ICS Magazine, Attn: Arpi Nalbandian, 22801 Ventura Blvd., Suite 115, Woodland Hills, CA 91364.

From all of us at ICS, we wish you and yours a happy, healthy and prosperous new year.

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