Restoration Contractors Profit From Thermography

Contractors who restore buildings following water intrusion say that a thermal imager can be a time saver and a moneymaker, giving them a competitive edge and adding elements of professionalism and thoroughness to their offerings.

Thermography, the use of a thermal imager or infrared (IR) camera to capture an image of the surface temperatures of objects, is used in a variety of industries to detect problems that reveal themselves as temperature differences.

Detecting Moisture

Since a thermal imager measures temperature, how does it detect the presence of moisture? The simple answer is, “It doesn’t.” However, in many cases, when wallboard or other structural elements of buildings are wet, there is evaporative cooling. As a result, wet building components appear cooler than dry components of the same material and produce telltale cool areas on thermal images.

Rod Hoff, a thermography instructor and thermal imager specialist with Restoration Consultants in Sacramento, Calif., describes the process a restoration contractor typically uses.

“When a customer has a flood situation, for example, or broken pipe, the remediator will extract the standing water. Then the walls, ceiling, and floors can be returned to an acceptable moisture condition,” Hoff said. “Removing moisture from these areas requires evaporation which results in surface moisture evaporating into the air. Due to evaporative cooling, there’s generally going to be a lower temperature of about two to five degrees in the wet areas.”

Hoff explains that when using the thermal imager, a contractor can see where walls, ceilings and floors are cooler. That may be a place where evaporative cooling is taking place. He refers to such spots as areas for investigation.

“We’re careful not to define the problem using only the thermal imager,” Hoff emphasizes. “We do not look through a thermal imager and say, ‘That’s moisture,’ because moisture and missing insulation may look the same on a cold day.”

The primary tool for confirming that cool spots are the result of evaporative cooling is a noninvasive moisture meter. Then, if necessary, they use an invasive process using a borescope or penetrating moisture meter. According to Hoff, moisture meter readings are generally based on the resistance and conductivity of a material. It is effective because water conducts electricity well.

“In fact,” Hoff warns. “One has to be careful to use a moisture meter properly. Metal corner beads and nails also conduct well and can set off a moisture meter.”

Saving Time and Money

Restoration contractors are reporting quick paybacks on new thermal imagers. For example, Rusty Spearman at Acquired Home Services in Gainesville, Va., reports his company bought a thermal imager less than a year ago, and it has already paid for itself. In fact, the imager has provided Acquired Home Services such a leg up against its competition, according to Spearman, that the company plans to purchase another unit soon.

At Stanley Steemer of Ocala, Fla., John West reports that the company’s thermal imager landed it an $850,000 contract to dry down a 600-unit condominium following a hurricane, and a $349,000 contract the following year for flooding in the same complex. Water damage calls for fast responses, especially when dry downs are an option.  “Some molds and microbes can start to grow on wet materials in just a few days,” West says. “If we can locate the moisture and get it dried down before any growth can occur we have saved the customer money and time.”

Consider what’s required of a restoration contractor facing extensive flood or storm water intrusion. That contractor, Hoff points out, faces a daunting task. “If you have several thousand square feet of wall, ceiling and floor and five percent of the areas are wet, but you don’t know where it’s wet, you’d have to check all of that area with a moisture meter,” Hoff notes. “With a thermal imager, you can quickly pan through and find the five percent that’s wet. Once you find that five percent, you take a moisture meter and verify that it’s moisture that’s causing the temperature differences.”

Dean Ragone of All-Risk Property Damage Experts in Summerdale, N.J., likes using a thermal imager because of the documentation it provides. “When we have a large water infiltration,” he says, “we have the ability to document conditions with the pictures, and then we just email those to the insurance company. It makes everything so much smoother, and it’s the kind of validation that the insurance company needs.”

After a contractor locates areas of wetness, the next step is to use blowers, fans, desiccants, refrigerant dehumidifiers, etc., to dry down wet areas. Of course, wet areas dry unevenly. If the only tool available to determine what’s still wet and what’s dry is a moisture meter, there can be “false positives” for dryness if a reading is taken between two dry areas. By contrast, a thermal imager can reveal the wet areas.

Suppose a contractor were to walk away from a job and leave wet spots in the walls, floors or ceilings, and the only documentation of the work done is lists of moisture meter readings. Suppose further that, within weeks or months, mold appears in a “restored” area. What defense would the contractor have given the possibility of false positives?

By contrast, if the contractor had used a thermal imager, there would be documentation of a thoroughly dry structure at job completion. “Having before and after images, backed up by moisture measurements, is the best documentation to protect yourself and provide proof to the customer that the dry down was effective, whether the customer is a building owner or an insurance company.” Hoff says. “Documentation is one of the biggest motivations for using a thermal imager. If a contractor loses a law suit because of lack of documentation, the amount of the loss probably could have paid for an imager several times over.”

Securing a Competitive Advantage

Acquired Home Services’ Spearman estimates the number of mold testing and remediation companies in his company’s service area at around 30, up from only three or four just three years ago. “The competition is fierce,” he says.

Spearman says that when a potential customer calls Acquired Home Services’ office, company president John Taylor first asks whether any of the other companies they have talked with use thermal imaging.

“Usually, people say, ‘No, what’s that?’” Spearman said. “John explains to them exactly what the imager can do and how it’s used. Nine out of ten times the people will go with us for testing because we have that imager.”

Doing IR Detective Work

Dean Ragone at All-Risk refers to the use of the company’s thermal imager for finding water in structures as forensic thermography. His company actually invoices for thermal imaging using that description, and it is an apt designation. In many cases thermography has discovered problems that otherwise would have been overlooked.

Jason Redding of Horizon Restoration cites one such example. Following an eight-unit apartment fire, the original scope of work issued by the governing authority did not include removal of the drywall ceiling in one of the lower units. Chris Rossi, one of Horizon’s certified technicians, decided to check the ceiling of the lower unit. IR images showed temperature differences in the ceiling, probably due to wetness.

“Using the IR photos and subsequent testing with moisture meters, we were able to professionally demonstrate to the insurance company that the ceiling was wet and had to be removed,” Redding says. “The owner of the building subsequently issued a change order for the removal of the drywall ceiling in that unit.”

Spearman provides another example of detective work performed using a thermal imager. A theater room in the finished basement of a 7,000-square-foot home had mold on its walls, discovered by the owners upon their return from a month-long vacation. The IAQ expert scanned the walls, used borescopes in the wall cavities and took moisture meter readings. “Everything was bone dry,” Spearman says. “The relative humidity was a little bit high, which really concerned me because the air conditioner was on.”

Finally, Spearman scanned the floor, which was covered by a tight-weave carpet.  The imager revealed a cool spot on the carpet-large, in the middle of the room, but running diagonally across the carpet. “As it turns out,” Spearman reports, “one of the water pipes going into this house went underneath the slab, and it had ruptured. It was coming up through a minute crack in the concrete. The wetness was invisible to the naked eye, but it was clearly visible to the imager. It would probably still be a mystery if it had not been for the imager.”

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