Cleaning & Restoration Breaking News

Family Business Scrubs Floors For American Dream

February 16, 2009
/ Print / Reprints /
/ Text Size+

MEMPHIS – February 2, 2009 (Daily News) -- Patricia S. Haddad started out with just a scrub brush when she began her cleaning service in 2002, but now her business has specialized to the point that she uses a cleaning system specifically designed for tile and grout.

The former manager of a restaurant in Santiago, Chile, she knows just how quickly the grease buildup on a floor can become coagulated, caked and compacted. Her husband, Frank Jacob, knows all about cleaning greasy floors too. He used to be in the restaurant business as well.

They met at a conference in Orlando in 2002. He moved to Chile before they came back to the United States a year later. Jacob stayed in the restaurant business, but Haddad started cleaning houses.

Haddad’s business, PSH Cleaning Service, has grown to the point that her husband joined up fulltime. Haddad speaks English haltingly and is more comfortable having her husband translate, but she knows what the American dream means for her.

“I’m real excited about having the opportunity to open a company here, because in Chile it is next to impossible to open a company of your own and be able to operate it and have entrepreneurial freedom,” Haddad said with her husband translating.

Based in Cordova, PSH specializes in cleaning and restoring hard surfaces as well as cleaning carpets. The business, which is licensed and insured, serves both commercial and residential customers, Jacob said.

They take the cleaning equipment to homes or businesses.

“We’ve made a sizeable investment in one of the few tile and grout cleaning systems that are out there on the market,” he said. “We also offer protection service for tile and grout. We offer a sealing and finishing service to help people protect the grout after it’s been cleaned.”

On tough-to-clean floors, they first use a pre-treatment solution that loosens dirt, oils and bacteria. They then use high-pressure water to penetrate the toughest areas. The equipment can heat water to more than 200 degrees.

PSI services restaurants, car dealerships and other businesses.

“About 98 percent of our commercial work we do at night during the business down time,” Jacob said.

Currently, PSH just employs Haddad and Jacob.

“We’re definitely looking to expand,” Jacob said. “What separates us is we’re a small company with a very high-quality product. We pride ourselves on the high level of quality and experience we bring to a job.”

Jacob formerly worked for CEC Entertainment Inc., which owns the Chuck E. Cheese’s franchise.

“What separates us is we’re both former restaurant managers,” he said. “I have over 25 years in the food service industry with experience in sanitation, health concerns, things of that nature. I bring those experiences to this. I spent nine years working at Chuck E. Cheese’s. You can imaging working day in and day out dealing with kids and keeping the environment safe.”

The business has been certified by The Master’s Touch Inc. to be trained to use the cleaning equipment, which they also purchased from the company. The Master’s Touch invented and patented a hard-surface restoration system about eight years ago.

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

You must login or register in order to post a comment.



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
More Podcasts

ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive


The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.png


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view