- THE MAGAZINE
Chapter Director Vince Attardo reports that the LA Chapter held a successful chapter meeting with 30-plus people in attendance for a discussion with past CFI Director Al Casas and IICRC Vice President Darrell Paulsen.
Al shared with us all how to do a proper pre-inspection. He provided several rugs and upholstered cushions for us to examine, and see what we could find wrong with them. He went on to explain the vital importance of having a client sign a consent form/card, and use of a condition report that clearly communicates to the client what you see before proceeding to clean their drapery, rugs, upholstery, or carpet. Al further discussed the importance of training your associates who work for you to properly identify pre-existing soil, grease, odor, damage, etc. as the surest way to prevent unnecessary liability upon you or your company.
Darrell Paulsen our second speaker shared with us all how 2/3rds of our economy is driven by the service industry, and the importance of meeting or exceeding the standard level of care when providing cleaning and restoration services. He suggested that reading and using the various IICRC cleaning and restoration standards helps us all to maintain or exceed our client’s expectations. Darrell said that the standards give us a bench march to compare our level of service that we bring to our clients, and helps to lessen our liability.
Darrell also shared the importance of "The Three C’s: Character, Conservation and Conduct" when conducting our business endeavors. He gave us a friendly reminder that one hand is for giving, and the other is for receiving. By adding enough deposits we can make a withdrawal, to suit up, show up, and shut up, and to listen more than we speak. If we listen to our clients, they will tell us what their needs are. At the end of the day ask yourself what is the difference between a big shot and a little shot? A big shot is a little shot that kept on shooting.
September 2, 2009 at 6:00pm: Aaron Grosclose on Oriental Rugs. Watch for details. For information call Vince at (800) 847-3867. His e-mail is email@example.com.
Orange / Inland Empire
Chapter Director Graham Bedwell and Los Angeles Director Vince Attardo announce a joint Regional Education Day (RED) for August 22, 2009, to be held at Central California Supply, 1835 Dawns Way in Fullerton. This will be an all day event with food, door prizes, and a swap meet. There will also be live hands on demonstrations on dryer vent cleaning, air duct cleaning, bonnet cleaning, truck mount cleaning, tile and grout cleaning, and more. Remember to bring you appetite and left over equipment that you want to get rid of. Watch for further details. For information call Graham Bedwell at 909-342-2479 or Vince at (800) 847-3867.
Graham further announced that on August 29, 2009 (I know they are only a week apart.) Routley Enterprises, 323 Logan Avenue in Costa Mesa is having a "Customer Appreciation Day" from 8:30am to 12:30pm. There will be a lot of great discounts and attendees will also have the opportunity to meet the CFI directors.
This past month Graham had a busy two weeks as he represented the CFI at the Connections Convention in Florida (Mostly with door guard duty), and was accepted as the new CFI representative to the IICRC at the IICRC Board of Directors meeting.
Central Coast / Northern California
"The Cleaners Coffee Club" meets at Pro Line Carpet Maintenance Supply in both San Carlos and Sacramento. Everyone is invited to join in at no cost. The meetings in Sacramento are held on the first Monday of every month from 8:00 am to 9:30 am, at 4061 Palm Ave. The meetings in San Carlos are held on the first Tuesday of every month, from 8:00 am to 9:30 am, at 1033 Center St. For information call Rick Lewis at 650-766-5630.
The meeting on August 18, 2009 will be held at Carpet Maintenance Supply presenting Sapphire Scientific. Watch for details.
The Arizona "CFI Master Mind Group" invites everyone to our breakfast meeting at the Roadhouse on 24th Street and University in Phoenix are held on the 2nd Wednesday of each month at 7:00 am. Any and all are encouraged to attend for brainstorming on any issues or problems they might be encountering. For information call Norma at Guaranteed Clean Systems 480-821-1481 or e-mail firstname.lastname@example.org.
CFI Secretary Treasurer Greg Trigeiro said that the recent San Diego chapter meeting was presented with great hospitality and food at the recently remodeled facilities of Marcco Cleaning and Restoration in Santee. The discussion included: "How companies are adapting to the recessionary environment including changing pricing structures", "Update on the Connections Convention", "What's happening in the restoration industry with new technologies", and there was an entertaining video.
Coming up: This fall the San Diego chapter will host a carpet cleaning and restoration swap meet.
Chapter Director Gabe Mathews invites everyone to our monthly breakfast meeting held at 7:30am on the first Tuesday of each month at The Original Pancake House, 3906 Convoy St. San Diego. Beginners or veterans are invited, just pay for your own breakfast and network with other cleaners, restorers, rug cleaners and suppliers. You can gain knowledge on what works and what doesn't in chemicals, marketing, procedures, machinery, etc. If you are new, come and learn from the pros. For information call Gabe at 619-454-0497.
Education Director Peter Sierck will be instructing upcoming IICRC classes to be held at A+Plus Environmental Supplies (Courtesy of Ralph and Regina), 13535 Marquardt Avenue, Santa Fe Springs, CA 90670. To register call at 888-286-8878.
Applied Microbial Remediation Technician (AMRT ) October 27 - 30 . Our mold and sewage back flow remediation technician class includes a hands-on section and the exam for IICRC certification. The course provides the necessary training to conduct or evaluate remediation projects. Course prerequisite is the attendance of a water damage restoration technician (WRT) class. This AMRT class also qualifies for IICRC continuous education credits (CEC).
Good and Welfare
Good and Welfare information to share? Drop an e-mail to Remking@aol.com