Cleaning & Restoration Breaking News

Elliott Affiliates Granted License to ICM

Elliott Affiliates Ltd., Baltimore MD, a leading consulting firm specializing in performance management, has been granted a secondary license to the Integrated Cleaning and Measurement (ICM) open-source platform; a system in which 'best practices' are defined by scientific measurement of cleaning outcomes.

This builds on the successful and ongoing primary licensing of the program to the non-profit International Executive Housekeepers Association (IEHA) in 2008.

Under this license, Elliott Affiliates will have the right to use the ICM name, trademarks and any other intellectual property, to incorporate ICM principles into its training and client materials as well as to continue the development of the ICM model with IEHA.

The ICM licensing arrangement aligns with Elliott's mission involving:
  • A systematic search for excellence, including implementation of quality management systems
  • Developing performance-based cleaning management programs tailored to the specific needs of clients
  • Identifying key performance indicators and success factors
  • Benchmarking and auditing performance
  • Training clients on the principles of performance management and of the quality movement.
Plans are underway to capture the data collected from field measurements for benchmarking and process improvement. Elliott Affiliates will manage an online resource to assist IEHA member facilities in collecting data and making meaningful decisions based on the information. Elliott will also help people who desire more hands-on assistance as they develop their own cleaning and measurement protocols.

“I see four fundamental metrics that initially need to be measured, tracked and managed: occupant satisfaction; image or appearance of the facility; biological contamination issues based on ATP count; and particulate count,” said Vince Elliott, founder and CEO of Elliott Affiliates.

“By drilling down into the root cause, you can actually change the way the work is done and constantly improve it; so you must go after the data that will help reduce the level of complaints, improve the image of the facility, and create a safe and healthy environment."

“When people measure performance, they are better able to manage it and improve it; and best of all they can accomplish all this while lowering costs,” Elliott said.

“Companies that adopt the ICM model will be not only able to manage and produce a better result, but they’ll be able to do it with fewer resources,” Elliott added. "Those companies that accept the principles and performance challenges offered by ICM will be more in control of processes and ultimately more profitable."

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

You must login or register in order to post a comment.



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Yes, it's only February now - several weeks or months before the thaw depending on where you live - and hopefully this winter has been a profitable one for your business during the historical slow season. But now's also the time to start planning for the busy season - spring - so that you can hit the ground running. In this episode of The Hitman Advertising Show, John Braun shares tips and tricks on how to make this spring your most profitable yet.
More Podcasts

ICS Cleaning Specialist Magazine


2015 March

The March ICS issue features content on cleaning services, green chemistry, encapsulation, terrazzo floors, educating clients and new products.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive


The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.png


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view