Lamp? What Lamp?

June 15, 2010
/ Print / Reprints /
/ Text Size+

Like a lot of cleaners, when I first started in this business I would concentrate really, really hard on what I was doing, the area I was cleaning, and not so much on the area around me. Early on I was working by myself and, as I was working the wand, I moved back and put it right into a lamp, knocking it over and breaking it. It wasn’t an expensive lamp, but I felt really stupid and really bad, to the point that after I finished the job I said to the homeowner, “Ma’am, today’s job is free of charge.” She said not to worry, that it was fine, but I told her no, please buy another lamp, this cleaning is on the house.

So a few months later she calls and asks me to come back to clean again. What a break, she didn’t go to someone else! When I arrive I see that there’s a brand new lamp sitting on the table. This time, I was working with a helper, a young woman, and as we get close I tell her, “Whatever you do, when I get close to that table, you hold onto that lamp and don’t let it go ‘til I’m out of here.” “No problem,” she says. Well, for some reason, when I get there, she lets go of it, I still have no idea why, and I break it again.

I went to the customer, tears of anger in my eyes, and you guessed it, there’s another free job. I’ve never broken another thing since, because now I’m always holding the hose, always looking behind me, always aware of what’s back there. I don’t care who you are, you tell me, “Don’t worry, there’s plenty of room,”? That’s fine and all, and I believe you…but I’m still going to see for myself.

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

You must login or register in order to post a comment.



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
More Podcasts

ICS Cleaning Specialist Magazine


2015 Jan/Feb

The Jan/Feb ICS issue features content on cleaning services during the winter time, commercial cleaning, rug cleaning, new with rugs, marketing for restoration and new products.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive


The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.png


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view