Carpet/Rug/Upholstery Cleaning

The Rug Pre-Cleaning Inspection Process

July 13, 2011
/ Print / Reprints /
/ Text Size+

Previously, we discussed the importance of attending a training course before launching into your rug cleaning business. Now let’s turn our attention to the pre-cleaning inspection process.

Rugs must always be inspected front and back, looking for problems you see or suspect are issues. Write them on your inspection form and explain what you have discovered to the homeowner, giving her a copy of the report.

If a rug is rolled up, waiting for you at the home, give the client a call after you have inspected it in your shop and convey any concerns.

There are dozens of items to look for during this process, but we will limit our discussion to a few of the key issues.


This is a color or tonal change, which will run in a straight line across the width of the rug. When the rug is heavily soiled it could be missed so look carefully. It is not a defect, it’s just a characteristic of hand-knotted rugs.


Rugs from certain countries, like Afghanistan, are prone to buckle. Here is where rug identification comes in handy. If you know a certain rug is going to buckle, point it out to the homeowner and get a release of liability. If you do not have a tack-out floor to fix this type of problem, use a low-moisture moisture method of cleaning.

End and Side Damage

Two of the most common areas of damage on a rug are the sides and ends. Side damage can be repaired with matching yarn and a needle, while the end or fringe damage is also a repair opportunity.

If the rug has fringe, look for damage from foot traffic and beater-bar vacuum cleaners as well as dry rot. Machine-made fringe is available to hand-sew over the damaged end of the rug.

Moth Damage

This is, unfortunately, a common occurrence with wool rugs. You will not want to bring a rug infested with moths into your facility as other rug can be damaged by these hungry critters. Search the archives for a 2002 article on this subject: “Moths, The Enemy of Wool Rugs.”

White Knots

This results from a repair to the warp yarns during the weaving process of a hand-knotted rug. Over time the knotted warp yarn is exposed as the rug pile wears away. Often, older rugs will have the white knots touched up with a marker pen by someone at the retail store. These will become noticeable after the rug is washed. Touching up the white knots again is the way to keep your customer happy.

For a complete list of items to look for during the pre-cleaning inspection refer to “The Comprehensive Guide To Oriental And Specialty Rug Cleaning,” which lists over 60 concerns and includes an excellent inspection form.

Next time we will look at the equipment you will need for your rug cleaning facility.

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

Recent Articles by Aaron Groseclose

You must login or register in order to post a comment.



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
More Podcasts

ICS Cleaning Specialist Magazine


2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive


Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.pngcrc logo