50 Year Anniversary

ICS 50th: Ken Snow

February 4, 2013
/ Print / Reprints /
ShareMore
/ Text Size+

Ken Snow is a 30-year veteran of the industry. His business, Hagopian Cleaning Services (Oak Park, MI) is celebrating its 74th year of business in March 2013.

How would you best sum up the last 50 years (or the time that you’ve been a part) of the carpet cleaning/restoration industry?

Our business has gone from mostly rug cleaning in the very early years to far more on-location cleaning in the 70’s through late 80’s and then an acceleration of rug cleaning again in the 90’s-2000’s and beyond.

In your opinion, what have been some of the most significant events and milestones to impact the industry over the past 50 years?

Truck mounted/PTO cleaning systems, automated rug cleaning systems (and) cleaning and stain removal chemistry.

What about some of the most significant people?

Lee Pemberton, Jim Pemberton, Steve Toburen, Ed York, Lloyd Weaver (and) Bob Hughes.

What are some of your fondest memories of being involved in the industry in years past?

Local trade association meetings (and) sitting around talking with friendly competitors. Regional and national conventions/trade shows – meeting people from around the country/world as well as seeing new products and equipment for the industry.

Moving forward, what do you see in store for the cleaning/restoration industry’s future?

Point of sale technology more fully integrated into the transactional process. Possible governmental regulation, (which) is a bad thing in my opinion. (A) huge leap in chemistry for cleaning. Fiber characteristics (becoming) more cleanable. (And) online appointment scheduling.

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
More Podcasts

ICS Cleaning Specialist Magazine

CoverImage

2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive

THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo