- THE MAGAZINE
In addition, the Best Customer Service Awards program will continue this year-but with a twist: ISSA/INTERCLEAN North America attendees will have the full three days of the Chicago tradeshow to visit with exhibitors; afterwards, attendees can submit their picks for the three exhibitors who they feel provided the best customer service.
The popular ISSA Innovation Awards program is being redesigned for an online format to debut in 2010, but this year’s all-new, centrally located Green Connections Center, Booth 2446, will feature some of the most innovative environmentally friendly products on the market today in its Green Products Showcase.
Awards & Recipients
The Jack D. Ramaley Industry Distinguished Service Award honors individual ISSA members who have served a minimum of 10 consecutive years in the industry and demonstrated leadership, professionalism, and exceptional service through their innovation, elevation of industry standards, and promotion of the association’s growth and development. This year’s award recipient is Mattie Chinks, Avmor Ltd., Laval, QC, Canada.
From the beginning of his professional career, Mattie Chinks has worked as a member of the family-owned maintenance- and cleaning-products manufacturer Avmor Ltd. Since 1996, he has been company president, overseeing overall growth and expanding Avmor to an international level. He has past experience in distribution and is a hands-on company leader-researching and developing new products, fostering supplier and customer relationships, and building a strong future for Avmor. Chinks is also an active member of ISSA and a familiar face within the association, having been a district director for Canada (1997-99), vice president/president-elect (2004), president (2005), and international director/immediate past president (2006). In addition, he is the 2002 recipient of the John Plant Membership Development Award and was instrumental during his tenure on the ISSA board in opening association membership to facility service providers.
The Manufacturer Representatives’ Distinguished Service Award recognizes a person within the industry who has had a positive impact on the industry and the association, and who has been supportive of manufacturer representatives. This award is presented on behalf of all independent manufacturer representatives. This year’s award recipient is Don Lees, Big D Industries, Inc., Oklahoma City, OK.
President of odor-control-product manufacturer Big D Industries, Inc. since 1984, Don Lees is a former practicing attorney who has been closely involved with ISSA for many years. He has been a district director (1993-96), board representative to the exhibitors committee (1995), chairman of the convention committee (1996), vice president/president-elect (1998), president (1999), and international director/immediate past president (2000). He has also served on the ISSA Foundation Board (2004-09), and in 2002, he received the Jack D. Ramaley Industry Distinguished Service Award. In addition, Lees has served in leadership positions for the Southwest Paper & Sanitary Supply Association and the Manufacturers’ Association of Sanitary Supplies. At a time when some other companies are looking for ways to reduce commissions or find other means to advantage themselves over their reps, Big D, under Lees’ stewardship, has been steadfast in commission levels and support of its reps.
The YES Industry Special Achievement Award honors an individual or company from our industry who has made substantial contributions to the advancement of the cleaning industry and our association and who has demonstrated strong support of YES. This year’s award recipient is W. Grant Watkinson, Coastwide Laboratories, Inc., Wilsonville, OR.
W. Grant Watkinson is president of Coastwide Laboratories, Inc. (part of the Staples, Inc. family). For ISSA, he has been a district director (1991-92), vice president/president-elect (1997), president (1998), and international director/immediate past president (1999). He has also served on the ISSA Foundation Board (2003-06)-including as chairman in 2005-and he received the Jack D. Ramaley Industry Distinguished Service Award in 2001. Watkinson, who served on the first YES coordinators committee when it was formed in 1982, has shown strong support of YES over the years by making contributions to its networking reception and scholarship fund as well as encouraging his own employees to participate in the YES coordinators committee, YES panel-discussion seminars, and other YES activities.
The Star 40 Awards recognize member companies that have participated as exhibitors in the annual ISSA/INTERCLEAN North America show for at least 40 years. This year’s award recipients are Theochem Laboratories, Inc., Tampa, FL, Booth 4212; Quest Chemical Corp., Houston, TX, Booth 2463; and Impact Products, LLC, Toledo, OH, Booth 1218.
The Best Customer Service Awards acknowledge exhibitors that display outstanding customer service to attendees visiting their booths during tradeshow-floor hours. Three winners will be selected for booths 400 square feet or more, and three will be chosen for booths 300 square feet or less.