Articles Tagged with ''customer service''

Sustainability Task Force Receives Service Award

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The Association of Home Appliance Manufacturers (AHAM) has recognized the Refrigeration and Portable Floor Care Sustainability Task Force with the Distinguished Service Award, according to a press release.
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It's Not What You Know, It's...

By Howard Partridge
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Have you ever heard the phrase “It’s not what you know, it’s who you know?” Over the past 27 years in this industry, I have learned that all of business is about relationships. But what if it wasn’t just “who you know,” but “what you know about who you know?”
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Not Grooming the Carpet? It'll Cost You

By Gordon Hanks
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Growing up in the 50's and 60's, I learned about "carpet raking" before many of you were born.

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Your "Ultimate Marketing Hub"

By Steve Toburen
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It isn't exactly a secret: making a carpet look clean is easy. Getting your phone to ring is hard, and it's getting harder! Last month we looked at developing market hubs, businesses that refer their customers to you and vice-versa.
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Know Your Customer, Know Yourself

By Gordon Hanks
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You probably don't know Paul Kelly. He retired from my company a year ago, having worked for me for the last 14 years. Previous to that, he worked as a professional carpet cleaner since 1985.
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Schneider Carpet Cleaners celebrates 25th anniversary

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A local business is preparing to celebrate its 25th anniversary.
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The Five Vital Components of a System

By Howard Partridge
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Over the past two months I have shared why having systems are critical to the phenomenal success of your business. In this piece I will share the five parts of a system with which I believe you can systematize just about anything.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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