In the past three articles of our Rug Cleaning 101 series, we discussed the importance of receiving training before beginning cleaning, why you should be cleaning in a shop or plant, and the pre-cleaning inspection process.

When it comes to carpet cleaning, truck-mounted equipment does occupy a dominant space in the industry, and in the last 10 years, the segment has seen some definitive changes.

The annual ICS Disaster Restoration & Remediation Market Study is an analysis of the opinions and preferences of restoration and remediation professionals as it pertains to their business.

When it comes to their equipment, professional carpet cleaners will wax eloquent on truckmounts, wands and hoses...

This month, as we start our look at the cleaning process, I want to first discuss the role of the technician and the various pieces of equipment we use.

It is not uncommon for a technology to be introduced ahead of its time to be appreciated only years, if not decades, later. For instance, most auto buffs are familiar with the 1948 Tucker Sedan. It introduced a host of technical innovations to the automotive world, including disc brakes, seat belts, fuel injection and a padded dashboard - none of which got more than a passing glance at the time. Twenty years later, most cars included these innovations as standard equipment.

When I speak to realtors or referral sources or prospects, I always emphasize the difference between price and cost. Your clients need to know there is a huge difference and they ought to know what the difference is.