Far too many of my ICS readers (you know who you are) attract customers who choose a carpet cleaner the same way they buy gas - the lowest advertised price!

The 10^thanniversary Connections Convention and Trade Show in Las Vegas is officially now only about a week away from kicking off. And we wanted to take a little bit of time to let you know about a couple of valuable events that ICS Cleaning Specialist is hosting along with our sister magazine, Restoration & Remediation.

Combining residential carpet and upholstery cleaning, contract commercial cleaning and restoration gave me a three-legged stool with each “leg” supporting the others.

My wife Sioux and I really enjoy a suspenseful drama… on the silver screen! But drama in real life and in running a small business? Not so much!

So can you develop great, drama-free employees so you can find and enjoy this elusive personal freedom? My answer is a resounding “yes,” if you have the right concepts, tools and the fire in the belly to break free!

Sooner or later, you will want to add employees to your growing cleaning or restoration business. It may be something so simple (and yes, sad) as an aging body crying out for relief.

Should you offer credit card payment?

Big or small, with some adjustments either way, can give you a great life.