Articles Tagged with ''managing a carpet cleaning business''

Ask Steve: How Can I Avoid Being Taken Advantage Of?

July 24, 2014

By gifting your prospect the spotter before they decide on who will do their cleaning, you are using the principle of reciprocity. 

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Ask Steve: How Can I Avoid Surprising a Customer with Price?

July 17, 2014

We set up an appointment for the cleaning and upon arriving and I asked for a “tour” of what she wanted cleaned. I measured, figured the price and when I gave it to her she had a shocked look on her face!

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Avoiding the “Crash and Burn” Phenomenon! – Part II

July 8, 2014

“Maybe we’ll live and learn. Maybe we’ll crash and burn.” – John Legend 

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Ask Steve: At What Point in the Job Should I Sell Carpet Protector?

The easiest way to sell protector? Ask!
June 19, 2014

What we affectionately call "upselling" is really giving the customer an opportunity to spend more money with us.

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Ask Steve: What Type of Carpet Cleaning Method Should I Offer to My Clients?

June 11, 2014

 Never argue cleaning methods or techniques with a customer! 

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Ask Steve: Why Can’t I Find Reliable Employees?

Good workers are out there - the trick is finding them
June 5, 2014

Don’t feel like the Lone Ranger! I remember early in my business career I did exactly what you are doing. 

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Ask Steve: When's the Right Time to go Full-Time?

I find that this “in between” business model can be a difficult place to be.
May 29, 2014

Should you make the jump? No one knows but you. I would caution you not to base it just on financial issues.

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Ask Steve: What Was the Dumbest Thing You Ever Did?

May 15, 2014

Let me tell you about one of my first dumb stunts...

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Ask Steve: How Much is “Too Much” to Pay Cleaning Techs?

I am firmly convinced as an industry we do not nearly pay our technicians well enough
May 8, 2014

If you are paying marginal wages don’t be surprised if you get marginal workers.

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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
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ICS Cleaning Specialist Magazine

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2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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