Articles Tagged with ''managing a carpet cleaning business''

The 5 Levels of Being a Phenomenally Successful Person

January 30, 2014

Over the past several years, I’ve taught my coaching members 5 steps to becoming a phenomenally successful person. This teaching gets more response from them than any other, including the business training.


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Ask Steve: Should I Make a Separate Trip to Give an Estimate?

A look at how to do pre-inspections whenever you choose to do it.
January 23, 2014

Let’s face up to the fact that every job needs to be pre-inspected and priced before cleaning.


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Ask Steve: How Can I Make Commercial Cleaning Jobs More Convenient for Me and the Owner?

With a regular, long-term commercial account it is essential to get the key.
January 16, 2014

Commercial cleaning accounts are big money jobs, but they aren't always convenient.


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Ask Steve: How Can I Improve My Commercial Sales Calls?

“The hardest door to make it through is your own!”
January 9, 2014

Here's what we suggest to our SFS members for maximum results and return on their time invested: 


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Ask Steve: How Important is Being Personable to Building Relationships with Clients?

Most carpet cleaners enter this business with a "technician mentality" and never rise above it
December 19, 2013

One of the cornerstone principles of SFS is the “80% Rule” which states, “80% of how the customer decides whether you did a ‘good job’ or a ‘bad job’ is based on how they feel about the person actually doing the work.” 


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Ask Steve: What’s the Best Way to Work in Snowy Conditions?

With 16 employees and four truckmounts out there every day, I too dreaded the white stuff.
December 12, 2013

Here are a few of the logistics we used to survive (and prosper) in the winters.


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Ask Steve: Should I Ask Permission to Park in the Customer’s Driveway?

The goal here is to stage manage the entire “getting to know your client” process to consistently produce as many positive moments of truth as possible.
December 5, 2013

No one is going to refuse you permission to park close to their house. However, by you asking permission, the homeowner feels in control and this is very important.


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7 Social Media Sites Your Business Needs to be on Today (Examples Included)

You don't need to spend dozens of hours a week on social media. If you do it right, one or two hours per week are all you need.
November 29, 2013

Your social media plan should start with Facebook. But it surely should not end there. What if I told you there were other social media sites that are just as important and some even more important for your cleaning business marketing?


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Ask Steve: How Can I Fend Off a New Competitor Who is Trying to Steal My Customers?

Stay the course, don’t panic and focus on branding your company is a start.
November 27, 2013

 More years ago than I care to remember, a new carpet cleaner came to my town. I met him, and while he was civil to me, I could tell he was both intensely competitive and very insecure. Bad combination! I'll call him "George." 


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Ask Steve: What Should I Leave Behind After an In-Home Estimate?

Always try to leave behind lots of positive "moments of truth"
November 14, 2013

The very best thing to leave behind is a customer- approved work order with a work date filled in! 


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A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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