Articles Tagged with ''managing a carpet cleaning business''

Ask Steve: How Big Should I Get?

The absolute worst business model is to be "in-between."
November 7, 2013

Let’s look at your two big options going forward:


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The More Things Change the More they Remain the Same

“Imagination plus innovation equals realization.” — Denis Waitley
November 1, 2013

Yep, your resident curmudgeon Steve Toburen weighing in here with his usual contrarian view.


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Ask Steve: Why am I Not Making the Money I Thought I Would?

If you were like me in the beginning, you determined what the “going price” was and then charged a little less. Wrong!
October 31, 2013

If you aren’t making a decent living after 18 months in business, it can only be one or more of these three problems: A) You aren’t charging enough, B) you aren’t doing enough volume or C) you are expecting too much too soon. 


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Ask Steve: How Should I Letter My Cleaning Vans?

One huge mistake cleaners make with wraps is they put too much on their vehicle
October 24, 2013

 Great to hear you are growing and are focused on your marketing. Too many carpet cleaners aren’t doing either one! 


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Ask Steve: How Can I Keep my Techs from Doing “Side Work?”

Let’s analyze how to make it difficult to steal from you
October 17, 2013

So how do you stop this thievery? The short answer - you can't. Not completely. You can and should make it harder to steal than not steal, but in the final analysis many techs currently are doing it. 


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Ask Steve: How Can I Convert a Good Account into a Regular Maintenance Contract?

With the production speed of encapsulation you have tremendous room to discount if they sign up on a regular program
October 10, 2013

One of the best things I ever stumbled into was giving business managers that requested a “How much to clean these carpets?” quote from me at least three price/frequency options.


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Ask Steve: As an Owner-Operator, What Should I do Now to Retire in the Future?

It's much better to be reflecting on retirement questions at 37 than to start thinking about this stuff at 57
October 3, 2013

Never let anyone else define your vision of success.


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Ask Steve: When Should I Move My Cleaning Business Into Commercial Office Space?

The worst is to wind up in the middle as in “too big” for your house but “too small” for a separate off-site office
September 19, 2013

Give serious thought to the advantages of buying your own property and becoming your own landlord.


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Ask Steve: When Should I Tell the Customer About Adding Protector?

as long as you deliver at least as much as you promised for the price you promised, there is nothing wrong in giving additional options in the home.
September 12, 2013

 I “promote” protector because I believe it is in your best interests to sell and apply this product.


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Ask Steve: Am I Wrong to Do Over-the-Phone Pricing and Booking, Compared to In-Person Estimates?

When pricing over the phone, you have a double challenge.
August 29, 2013

Investing your time for maximum return is very important. In fact, at no time in your business will your time be more important right now than during your start-up phase. 


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