Articles Tagged with ''managing a carpet cleaning business''

Ask Steve: How Can I Handle the “How Much” Question Over the Phone?

By Steve Toburen
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It is so darn frustrating to know that you truly are the best in town, to truly wish to be of service and to know that you give excellent value for the money and then to get blown off course with the good old "How much?" over-the-phone question!


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Will You Grab Your “Golden Opportunity?”

“I think everyone is an opportunist if they have an opportunity.” – Katharine Hepburn
By Steve Toburen
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You love carpet cleaning. I did too. So I’m happy for both of us!


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Being a Phenomenally Successful Person: Level 1 - Self-Awareness

By Howard Partridge
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In the January/February issue of ICS, I shared the “5 Levels of Becoming a Phenomenally Successful Person.” To briefly review, you were created to be phenomenal.


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Ask Steve: Is it Better to Sell Carpet/Flooring or Form a Referral Partnership?

By Steve Toburen
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 When I had my carpet cleaning and restoration services operation we just never could make sense out of doing our own retail carpet sales. 


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Five Business Tips from a Highly Successful Cleaner

By Eric Fish
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We stumbled upon a story recently in the Charlotte Observer that profiled Chris Souk, an Oxi-Fresh franchisee in the greater Charlotte area that was also the franchise’s top cleaner – of about 250 franchises – in 2013.


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Ask Steve: How Should I “Sell” Commercial Jobs - Low Cost or Quality of Work?

Don’t automatically assume that someone asking for a better deal is only focused on price
By Steve Toburen
One Comment

I discovered that many managers don’t even know for sure what they pay and are more interested in reliability, a proven track record and a burden lifted off their backs


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Ask Steve: How Should I Manage an Outside Salesperson?

On commission structures, sales systems and holding salespeople accountable.
By Steve Toburen
One Comment

Your sales system should include scripts, audio and video sales aids, a proposal template, paperwork for setting up the account and, of course, a pricing guide so your salesperson can write the proposal profitably


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Ask Steve: What’s the Best Way to Handle Back-Stabbing Contractors?

I formed a strategic partnership with a quality structural contractor in my area
By Steve Toburen
One Comment

Here are some things to look for in a structural contractor strategic partner:


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Ask Steve: Should I “Follow Up” on my Commercial Bids?

Never leave your prospect without determining your next action
By Steve Toburen
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You've already made the big investment in an on-site inspection and have already worked up the proposal.


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The 5 Levels of Being a Phenomenally Successful Person

By Howard Partridge
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Over the past several years, I’ve taught my coaching members 5 steps to becoming a phenomenally successful person. This teaching gets more response from them than any other, including the business training.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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