Lamp? What Lamp?

June 15, 2010
/ Print / Reprints /
ShareMore
/ Text Size+


Like a lot of cleaners, when I first started in this business I would concentrate really, really hard on what I was doing, the area I was cleaning, and not so much on the area around me. Early on I was working by myself and, as I was working the wand, I moved back and put it right into a lamp, knocking it over and breaking it. It wasn’t an expensive lamp, but I felt really stupid and really bad, to the point that after I finished the job I said to the homeowner, “Ma’am, today’s job is free of charge.” She said not to worry, that it was fine, but I told her no, please buy another lamp, this cleaning is on the house.

So a few months later she calls and asks me to come back to clean again. What a break, she didn’t go to someone else! When I arrive I see that there’s a brand new lamp sitting on the table. This time, I was working with a helper, a young woman, and as we get close I tell her, “Whatever you do, when I get close to that table, you hold onto that lamp and don’t let it go ‘til I’m out of here.” “No problem,” she says. Well, for some reason, when I get there, she lets go of it, I still have no idea why, and I break it again.

I went to the customer, tears of anger in my eyes, and you guessed it, there’s another free job. I’ve never broken another thing since, because now I’m always holding the hose, always looking behind me, always aware of what’s back there. I don’t care who you are, you tell me, “Don’t worry, there’s plenty of room,”? That’s fine and all, and I believe you…but I’m still going to see for myself.

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

cover_image

2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive

THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo