Cleaning & Restoration Breaking News

Nilfisk-Advance dealers earn company certification

October 23, 2001
/ Print / Reprints /
ShareMore
/ Text Size+
Dealers achieve Nilfisk-Advance AAA Certification.

MINNEAPOLIS -- Three more Advance brand dealers have met Nilfisk-Advance's standards to achieve AAA certification. According to the company, the dealers join a growing list of dealers offering best management programs; customer service, parts and maintenance programs; and delivery systems in the floor care industry.

The three dealers announced by company president and CEO Christian Cornelius-Knudsen, are HP Products, Indianapolis, Ind.; the Fitch Company, Baltimore, Md.; and Jefferson Supply Company, Charlottesville, Va.

According to Jack Barrett, Nilfisk-Advance director of Dealer Service Development, all three dealers exemplify the company's focused approach to customer service.

"In 1998 we formed a Service Council that includes company staff and independent dealers," Barrett explained. "The Council's objective was to write a set of standards that would match Nilfisk-Advance's commitment to customers, and those standards would become the operational procedures for all Advance equipment dealers who choose to take part."

Cornelius-Knudsen announced this year's recipients at the ISSA/Interclean USA Exhibition, Convention and Educational Conference, held Oct. 16-19 in Orlando.

According to Barrett, the company during last year's ISSA/Interclean announced the first nine dealers in the US and Canada to gain the AAA certification. "Today, we have a total of 18 AAA certified dealers, including Fitch, HP Products and Jefferson," he said.

In order to achieve AAA certification, dealers must meet 40 specific criteria in six areas: Management Requirements, Customer Information, Parts Deliver, Service Delivery, Technical Capabilities and Planned Maintenance. "To do that," Barrett said, "is a major, major achievement."

Nilfisk-Advance is a designer and manufacturer of high quality floor maintenance equipment including scrubbers, sweepers, vacuums, burnishers, and carpet extractors. Headquartered in Minneapolis, they can be reached at (800) 850-5559 or via e-mail at info@nilfisk-advance.com.

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
More Podcasts

ICS Cleaning Specialist Magazine

Cover Image

2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive

THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo