Cleaning & Restoration Breaking News

Nilfisk-Advance introduces new marketing strategy

October 18, 2001
/ Print / Reprints /
/ Text Size+
ORLANDO, Fla.--Floor maintenance equipment manufacturer Nilfisk-Advance ( introduced a new North American marketing strategy designed to enhance sales and support efforts during an event hosted at the Hard Rock Live at Universal Studios in Orlando. A plan, outlined by company President and CEO Christian Cornelius-Knudsen, includes refocusing the company's Advance brand, a merger of their Kent company and Euroclean USA lines and the creation of a National Dealer Service Network.

"With stricter health and safety regulations, the need for higher productivity and a shrinking labor pool, high quality, efficient products like ours are in great demand. That's why we decided to implement our new marketing strategy at this time," Cournelius-Knudsen said. "Product is certainly one of the very very important things of our industry," Cournelius-Knudsen said at the Orlando press conference. "We want to refocus on the Advance brand. The Advance brand has been very unique in its innovation. This brand, this tradition, this offering deserves 100 percent total commitment from our people."

He explained that Nilfisk-Advance is aiming to "separate (the Advance brand) from all other product lines, and dedicate a sales force and marketing team" to the brand. The 90-year-old company has taken steps to boost its Advance dealer and customer satisfaction levels through an update of its Minneapolis, Minn. manufacturing operation and its order fulfillment logistics.

The new "flow line manufacturing system," Jack Barrett, director of systems support and director of aftermarket support, told Commercial Floor Care is designed to allow a manufacturing team to dedicate a product line's construction. He said that similarities between models would allow the company to complete the manufacture of one machine in the family line and then immediately retool for the full manufacture of a larger or smaller model in that same family line.

"All of the parts to build a machine are there," Barrett told Commercial Floor Care. "The idea is to build a product. The flow line is dedicated to similar products. If there are five stations, in two and a half hours we have a finished product coming off the line. The flow line really allows much greater flexibility."

Cornelius-Knudsen said the company's dealer warehouse is stocked with 7500 parts dedicated to its dealer network. These commonly ordered repair and replacement parts, he said, can be shipped the same day. He said the company has a 90% same-day ship rate, which they want to improve to 95%.

He also said that Nilfisk-Advance has merged its Kent product line with Euroclean USA. Called Kent/Euroclean, the products will enjoy their own dedicated sales, management and support teams, much like their Advance brand counterparts. Similarly, they will be differentiated by research and development as part of Kent's merger with the Euroclean USA line.

The firm also announced the creation of a National Dealer Service Network, an extension of its Dealer Service Council, which was created in 1998 to implement best practices criteria with evaluation benchmarks.

"We don't believe you can get complete customer satisfaction without a strong dealer network," Cornelius-Knudsen said. "Standardized service products will now be available nationwide. It's the final and very critical component of our overall strategy to set new standards in customer service, sales and support.

"We're very committed to it," he added. "We have the best dealer network in the industry and that's how we'll pull this through--with our dealers."

Nilfisk-Advance is a designer and manufacturer of high quality floor maintenance equipment including scrubbers, sweepers, vacuums, burnishers, and carpet extractors. Headquartered in Minneapolis, they can be reached at (800) 850-5559 or via e-mail at

Did you enjoy this article? Click here to subscribe to i Cleaning Specialist Magazine.

You must login or register in order to post a comment.



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
More Podcasts

ICS Cleaning Specialist Magazine


2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive


Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.pngcrc logo