ICS Magazine

A Curious Case of Non-Compliance

October 22, 2002
A few months ago, the IICRC sent letters of non-compliance out to many certified firms, firms that were not following the policies and procedures set forth by the IICRC to maintain the highest level of professionalism in our industry.

Unfortunately, letters went out to some firms that were not in violation of certified firm polices. There was obviously a glitch in our program that we were unaware of, but while rectifying the problem we received an unexpected surprise.

I received a call and was informed by headquarters about the problem and told that the phone was “ringing off the hook.” When firms called to tell us that they were not in violation of the certified firm policies, they also informed us that they were glad to see that IICRC is working to get the system up and running.

It has taken time to get everything in place, and I know it has been frustrating for many people, but we are finally able to make firms comply with the policies or else their certified firm status will be suspended until the time when they come into compliance.

We know that there are still some firms that are operating under gray areas of the policies, and we are working to help them come into compliance. The IICRC’s goal is the same as yours, to help make your firm the best it can be. We believe that the IICRC’s certified firm program is the best tool you have to accomplish this.

There is another piece to this story that should amuse some of you: I received a letter of non-compliance. When I opened the letter and read it, I thought, “I can’t be in violation, everyone in my company is certified in everything that we do!”

I re-read the letter and sure enough, I was in violation according to the information that I had provided. Like everyone else, I had filled out the standard application, checking off all of the boxes signifying areas that we do service in. We do a limited amount of hard surface maintenance for some of our customers, and no one in the company is certified as a floor care technician. My wife and I operate a one-truck operation; the company is composed of myself, my wife and our technician. I opened up the policies of the IICRC and slowly started checking through all of them.

Our company does not advertise anywhere that we do hard surface maintenance and, since the floor care technician certification has come out, I have told my customers that we are not yet IICRC-certified in this area (you may wonder why no one in the company is certified in floor care. The reason is, like many of you, we have limited dollars to spend for education).

I believe very strongly in education, but there has not been a hard surface course held close enough to make attendance economically possible. That said, as soon as a hard surface certification course comes our way, you can be sure someone from our company will be there.

The bottom line is that even the president of the IICRC will get reprimanded if it is found he is not following the rules. Rest assured, I have followed up on everything to make sure I am now in compliance.