The four-day conference attracted 67 professional carpet cleaners from across the country wanting to learn business techniques that had proven effective specifically for the carpet cleaning industry. Subjects covered included implementation; business growth and diversification; marketing and advertising; personnel training and management and more.
"There's a level of professionalism here that I can't find anywhere else," Ed Reynolds, owner of Academy Services in Denver, said. "I don't have any formal business training, but in these last few days I've felt like I've had a full semester of business education."
The next Bridging the Gap conference is tentatively planned for February 2005 in Anaheim, Calif.