ICS Magazine

Changes in the Industry

February 6, 2001
Along with the continually evolving cleaning and restoration industry it serves, the IICRC has also been expanding its educational and certification offerings.

Have you ever noticed how everything around us changes? Nothing ever stays the same, and if you don’t keep up with those changes, you get left behind. Take a look at your own business. Are you still offering the same services that you did when you started your business? In my business, I do have some constants, but many of my practices have changed, even from just a couple of years ago.

One of the biggest changes that I have seen in the cleaning and restoration industry today is that there are companies that have become specialized. On the restoration side of the industry, instead of companies being “restoration” companies, their advertisements state specializing in “water restoration” or specializing in “fire restoration.” The restoration industry has evolved into two very different segments. The most significant changes, in my opinion, have happened in the water restoration industry. The water restoration technology has moved forward in leaps and bounds. There is a lot of scientific information coming out of this field and thus, have been changing the way we approach the water restoration service. Depending on how long the water exposure, we have to look at mold remediation. We look at factors such as the type of water (clean, gray, or black) we are dealing with; how much equipment we are going to use on the job; what kind of equipment; placement of that equipment; proper disposal of waste water; and all the safety issues that arise on the job. The IICRC has also been looking at the changes that have been happening and is addressing them.

During the fall IICRC certification meeting, I was asked to represent the chairperson of one of the committees who was unable to attend at the last minute. I noticed that just about every category that we offer certifications in reported that we needed to look at advanced training. This piqued my interest, so I did some investigation and found that we have approximately 2,600 technicians that hold certifications as either Master Cleaners and/or Master Restorers. Should this be the end of their education as far as the IICRC is concerned? The answer is obvious, of course not.

I have been contacted by three of the leading water restoration people in the industry, Claude Blackburn, Kurt Bolden, and Chuck Dewald, to pursue advanced training in water restoration field. They are working with the IICRC to create advanced designations. These gentlemen all have their own schools that are currently teaching the most advanced techniques in the industry today. They have been conducting “drying” tests in controlled conditions and are coming up with some interesting statistics based on their studies. These studies are dispelling many myths in our industry. As you will see, this is revolutionizing the water restoration industry. I personally want to thank these gentlemen for coming to the IICRC and keeping us on the cutting edge of training for the industry.

As a whole, the IICRC has tried to provide education for the industry in a proactive manner. I mentioned earlier in this article that there are many other categories that are looking into advanced training. The existing certification courses will become prerequisites for these advanced designations. If you have any suggestions on these advanced training courses, please let us know. The IICRC exists to serve you. Therefore, if you, our registrants, don’t communicate with us, then we cannot help you in the future.