ICS Magazine

Dri-Eaz improving internal service quality

August 1, 2006
Dri-Eaz Products has implemented Allegiance Active Listening Systems solutions to help improve internal service quality.

Dri-Eaz Products has implemented Allegiance Active Listening Systems solutions to help improve internal service quality.

"Dri-Eaz is continually recognized for its commitment to product and service quality," said Curt Bisby, director of quality at Dri-Eaz. "As a company that works in disaster cleanup, we recognize the importance of responding quickly to problems. By implementing the solutions from Allegiance, we have dramatically improved our ability to capture and respond to employee, customer and partner inquires and issues, and can better manage all of the feedback we receive through a single, online system."