Letter to Editor
December 1, 2006
Re: “As the Wheel Turns: Machines Used for Encapsulation”
Your recent article “As the Wheel Turns: Machines Used for
Encapsulation” caught my eye as we been low moisture cleaning long before the
buzzword “Encapsulation” became popular. We use the Whittaker system.
As an authorized service provider for the Tandus group, and
as the person who established the first cleaning division for the Interface
group in Florida
what caught my eye were the three images of rotary machines being used to apply
the encapsulator. I can categorically state that other than one residential
carpet mill that no mill has approved a rotary for this application.
In fact a use of a rotary in many cases will void a
warranty. Granted my environment is a little different than the average carpet
cleaning company. We are commercial only. The vast majority of the carpets we
maintain have from a 15-year to a 25-year non-prorated warranty, and range from
200,000 square feet to 400,000 square feet per location.
My challenge to you and your publication is to address this
following issue: A young man around 25-30 years of age with a wife and a couple
of children, busting his shorts making payments on his truck / truckmount reads
your article and looks at the rotary as a cheap add-on only to get sued because
he voided a customer’s warranty.
I personally hope your publication will address the warranty
issue. In closing, I must say that there is much misinformation concerning this
type of cleaning method. For example, last month I ran into an IICRC carpet
inspector I’ve known for years. We were discussing this issue and he looked me
right in the eye and said, “But Shaw will let you rotary!” I could not believe that such a statement had
been made by an IICRC Senior Carpet Inspector. Here is a chance for your
magazine to help clear up this important matter.
Minor’s Commercial Carpet Maintenance Inc.