We can't always catch every problem in advance - we will have "surprises" - but be detailed in your documentation. Establish the condition of the rug prior to cleaning and record it.
The recording will require an inspection report. This is similar to what is done when cleaning upholstery and wall-to-wall carpet. All pre-existing problems with the rug need to be documented, with a copy provided to the customer. We want to explain to the customer their problems before cleaning - not give them excuses after cleaning.
The next step is to establish the condition of the rug prior to cleaning on your inspection document. It is necessary for the rug specialist to know possible problems that can arise during cleaning. The new IICRC Rug Cleaning Technician class covers more than 50 items to look for, as does the ASCR three-day Rug School. The following are a few key items.
Rug identification is where the process begins. This comes from experience. It won't matter if I tell you to watch out for Pakistani Bokhara rugs because they often bleed or for Chinese needlepoint rugs as they may have cartoon markings if you do not know what these rugs look like. Attending a rug training course will help in this area. Advanced rug identification is covered in the ASCR Certified Rug Specialists course.
The first step is to determine if the rug is machine-made or hand-made. We will discuss certain problems of machine-made rugs in this article, and cover hand-knotted rugs next time.
Just because a rug is machine-woven does not tell you it is inexpensive. Wilton-woven border rugs from Stark Carpet (Image 2) or Edward Fields can be very expensive.
When Wilton-woven border rugs are wet-cleaned, they may shrink. Even the slightest shrinkage will cause buckling. This is because the warps of the rug field are at a right angle to the attached borders. Once shrinkage has occurred, the only way to correct the problem is to take the rug apart and re-assemble it or try to block the rug. If you do not have repair capabilities in your company, limit your cleaning method to absorbent compound (Image 3).
Another persistent problem with these hand-tufted or hand-gunned rugs is the latex, which is not properly cured during the manufacturing process. As a result, the rugs have a peculiar smell. This odor may be noticed when the rug is new, after it has been in the home for a period of time, or after cleaning. I do not know of a process to correct this odor issue that is consistently successful.
Next time we will look at and knotted-rugs and some key problems to look for.