If you moved across the street and started
over ...
Sometimes I tell my clients
to periodically envision themselves closing the doors at their existing company
and deciding to reopen across the street. That way they learn to think of it as
hitting the reset button and getting a fresh start. Amazingly, things become
much clearer! They’re instantly free of defending and trying to patch up what’s
been broken at the core of their company for years.
If
you’re willing to do this mental exercise, you’ll be able to let go and get a
fresh start, too.
So, if
you were to start fresh, what would you do differently? Here are just two of
the things I suggest you focus on:
1. Decide who your
Missionary Techs are and who will never become one of them. A
Missionary Tech is someone you’d love to clone because they have the right
habits when it comes to being part of a team. They have great sales and
communication skills, great operational habits and they’re technically
superior.
The awful truth is you might not have any!
2.
Decide who your “Missionary” Inside Staff are and who will never become one of
them. A Missionary Inside Person is someone you’d love to clone
because they’re good team players. They have attention to detail, they’re
flexible when it comes to working assignments, like an Accounts Receivable
Person, Accounts Payable Person, Customer Service Rep or Dispatcher, because
they have pride and love learning to do more.
Once again,
you might not have any!
Whether it’s Missionary Techs or Missionary
Inside Staff, you need to be honest in your assessment of what you’ve got today
and begin to train those you can make into Missionaries and let the others go.
This is the right time because the economy is providing you with the perfect
opportunity to do this.
OK, what’s
been holding you back from building Missionary Staff? Most likely it’s a lack
of documents systems, formalized training and a lack of accountability. Only
with acceptance of these facts can you make the fundamental changes for the
better at your company.
One more thing: you need to get
started today.
The more
systems you have documented and in place for both the outside staff and the
inside staff the better they’ll become. The training process will be more effective
and the learning curve will be easier to negotiate in less time than ever
before. Wiling people with these tools soon become the Missionary Staff you’ll love
to manage.
Remember, it’s all about building the right
culture at your “new” company located across the street.
Give Me 60 Minutes And I'll Show You The Secrets To Running A Profitable Service Business ... Even During A Recession!
Al Levi is a consultant and a contributing editor to
PM magazine
and blogs for many other BNP trade magazines. He is now presenting a free
online video event called the “60-Minute Recession Solution Online Video
Seminar”.
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