ICS Magazine

Sapphire Scientific sets new standard for customer protection

April 7, 2010

In November 2009, Sapphire Scientific enhanced its warranty to cover certain wear parts such as seals, O-rings, etc. The only items not covered under the new warranty are maintenance and tune-up consumables such as lubricants, oil and air filters, spark plugs, and paint, although blower drive belts are limited to 500 hours. The coverage on the recovery tank and frame has been extended to 5 years.

“Most truckmount manufacturers exclude the parts that are prone to failure. But our customers use their equipment hard. They depend on them to work. Every day a machine is in the shop is a day of lost revenue,” said Jon Simmons, manager of customer relations.