Chicago, IL –
August 31, 2009 - According to a survey conducted using social media Web sites,
including those specifically designed targeting the professional cleaning
industry cleaning contractors have mixed views about outsourcing janitorial
The online study
was conducted by AlturaSolutions Communications and was requested by Tornado
Industries, a leading manufacturer of professional cleaning equipment.
Jolynn Kennedy, marketing manager for Tornado, the study’s goal was to
determine trends impacting the industry.
hiring employees, some BSCs outsource cleaning work to independent/sub
contractors,” says Kennedy, adding that outsourcing is common and permissible
as long as government guidelines are met. “This can be a cost savings,
and with the current state of the economy, we wanted to know if more BSCs were
considering this option.”
According to the survey of nearly 100 respondents:
to five years ago, 55 percent say they are not
outsourcing more janitorial work today; thirty-six percent say they are; and
the remainder indicates their use of outside contractors is “about the same.”
the key benefits of outsourcing janitorial work, nearly 67 percent indicate it
was “cost savings.” Seventeen percent say they prefer it because it’s
“easier to fire” workers. The rest indicate contractors were more
dependable and required little or no training.
- The main problem with
outsourcing janitorial work is “too little control over the work performed,”
say 42 percent. A third found the work of outsourced workers to be
“less-than-satisfactory” and 25 percent say contract workers are harder to
- Nearly 42 percent say they would not recommend outsourcing
janitorial work to other BSCs-33 percent say they would.
even though there are mixed feelings about outsourcing, nearly 60 percent say
they believe [outsourcing] will play a greater role in the industry five years
from now,” says Kennedy. “This may be a reflection of the tight economy
and hopes that [BSCs} can cut costs by outsourcing instead of hiring employees