“I’ve only had this tile six months now and it looks horrible!” If you have been in the floor maintenance industry for any amount of time at all, you have heard this comment.

The intention of this column is to subjectively discuss (my view) the carpet cleaning process in detail and in relation to the IICRC S100.

So what’s the emergency? Hopefully you don’t have one, but a professional cleaner I recently talked to needed a total makeover on his upholstery cleaning process.

Check out the July ICS Must See Product Gallery for the latest technology and innovations currently on the market.

Far too many of my ICS readers (you know who you are) attract customers who choose a carpet cleaner the same way they buy gas - the lowest advertised price!