Featured Stories

Building a Profitable Business: Properly Handling Complaints Will Head off the Headaches

March 10, 2002
Every cleaning professional deals with complaints, regardless of effort. But there is a way to deal with them, to the customer's satisfaction.
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Editorial Comment: Getting the Facts Straight Now

March 10, 2002
It seems that the Insurance Industry is gearing up for its 'War on Mold,' given the happenings in Texas these days. There, state Insurance Commissioner Jose Montemayor appointed a 19-member Advisory Task Force for Mold-Related Claims.
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To Your Success: Business Diversification: Trap or Opportunity?

March 10, 2002
There are many diversification opportunities; just find them.

"The optimist sees the doughnut, but the pessimist sees the hole."
-McLandburgh Wilson

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Environmental Floor Care: The Greening of Custodial Operations

February 1, 2002
During the last decade, there has been an increasing emphasis on the environment, and the impact and control of chemicals that damage the environment.
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MOLD: Facility Managers Take Note: The Concerns Are Real, So Get Educated

February 1, 2002
Mold is very much in the news these days. Media frenzy surrounding multi-million dollar lawsuits has resulted in fairly widespread panic about the dangers of "Black Mold."
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Notes from the Desk: Getting Back to Business

February 1, 2002
A lot has taken shape in our society since we last met. On Sept. 11, 2001, terrorists attacked the United States, killing thousands of innocent civilians. Now what?
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Sick Building Syndrome: Better building and maintenance techniques have spawned health problems stemming from poor IAQ

February 1, 2002
Public awareness over Indoor Air Quality was piqued in 1976 when a group of American Legionnaires was stricken by a mysterious illness. The level of concern has increased since then.
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An Odor or a Stench, Get Rid of It

February 1, 2002
For facility managers, an educated approach to malodorous intervention is the best approach.
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To Your Success: Three Powerful Words:

February 1, 2002
Diversifying lets you become more valuable to customers, and to pay employees better. So consider this ...
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Notes from the Trenches: Tackling Furniture Cleaning as a Service

February 1, 2002
If your cleaning firm offers carpet cleaning services exclusively, I would

recommend upholstery cleaning as a highly

lucrative add-on opportunity.

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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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