Featured Stories

The Cleaning and Restoration of High-Value Items

Last month we discussed the market and approach for cleaning electronics. As you are aware, there are many other items found in the typical home-not to mention businesses-that present opportunities for the cleaning and restoration technician.
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A Great Week for an Exciting Future

The first week of April was the most exciting, stimulating and rewarding of my 15 years with ICS Cleaning Specialist. I want to share some thoughts with you about this action-packed week that included the first-ever commercial carpet cleaning symposium and an IICRC board meeting in Broomfield, Colo.
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When IICRC Answers the Phone

When you call the IICRC, do you know who's answering the phone? Most people think they are talking to the IICRC. Well, not exactly.
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Are You an Information Addict?

I have discovered, after years of training and consulting with small businesses specializing in providing professional cleaning services, that a sizeable segment of what I refer to as "information addicts" exists in the industry. They are obsessed with gathering technical, marketing and/or motivational information.
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Face to Face: Bringing the Customer to You

I'm always amazed at the hoops cleaners jump through to avoid selling themselves to potential customers. Call it what you will: fear of rejection, intimidation or laziness. The fact is most of us would rather be beaten with a lead pipe than make a "sales call."
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Cleaning for Health: The Evolution and Economics of IAQ

A few years ago, the cleaning industry began a whole new way of thinking when Indoor Air Quality (IAQ) came on the scene. As studies and science have shown it to encompass many more variables than simply air, the term of choice has become Indoor Environment Quality (IEQ).
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Home Sweet Home? Residential Indoor Air Quality

It has been reported that the risk of contracting lung cancer in a house containing cigarette smoke is 30 percent higher than in a smoke-free home. Smoke does not have any boundaries. It travels from place to place and room to room. The ventilation system in a room where there is smoking can easily contaminate other rooms if a proper exhaust system is not in place. Makes you wonder about restaurants with designated smoking sections, doesn't it?
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Carpet Cushion: Hard Facts on a Soft Surface

Maximizing allocated funds is a challenge for many facility managers and building maintenance personnel. The installation of properly specified carpet cushion contributes to long-term savings by prolonging the life of the carpet.
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Graffiti Removal: You Can Beat the Cost by Being Prepared

How do these affect the building maintenance professional's bottom line? It can be a considerable expense given that graffiti can be found on most exposed structural areas, retaining walls, alleyways, structures or walls.
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It Ain't Easy, It's VCT Flooring. You Can Keep the Frequency at Bay, But You Will Have to Strip That VCT

Most facility managers, building maintenance professionals or contract cleaners will agree that stripping VCT flooring is expensive, messy, very time consuming and the one procedure they hate performing. The secret to prolonging the frequency between stripping lies in the efficiency and effectiveness of your routine/daily and periodic/interim cleaning programs.
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Multimedia

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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine

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2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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