Featured Stories

Beating Back the B&Ser

September 9, 2001
Selling yourself to customers can be easy, or difficult. One thing is certain, selling yourself as a carpet cleaner when your clients are being 'educated' about the Bait 'n Switcher can make it difficult. Time for a little educating of your own.
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The difference Between a Spot and a Stain

September 9, 2001
It's simple logic, the difference between a 'spot' and a 'stain.' If you're unsure, read on.
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The Carpet Cleaning Triangle

September 9, 2001
The Carpet Cleaning Triangle of the Homeowner, the employee and the business owner is a complex tangle of conflicting priorities and emotions. Your success will be defined by how well you balance the needs of all parties involved.
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Guess What Your Customers Look for First? (It's Not Your Quality)

September 9, 2001
Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.
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Innovations in Vacuums

September 9, 2001
While cleaners continue to ask for bells and whistles - which manufacturers are willing to provide - the move seems to be on offering vacuums that offer less of the spectacular, with more emphasis on durability and reliability.
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Residential Hard Surface Floor Care

September 9, 2001
A floor is a floor is a floor. Not really. And as professionals, you should know the difference.
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Mold Issues in Perspective

September 9, 2001
Professional cleaners are facing the situation more often: Mold contamination. Now, get prepared.
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The Industry Takes Unified Stance On Concrete Moisture Vapor Testing

September 9, 2001
There's a mile long list of horror stories about floor covering professionals held liable for non-performance, often in extenuating circumstances beyond their control. Time for unification?
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Hello, ICS readers

September 9, 2001
An editorial change at ICS, yes. But our commitment remains: Give our readers the information they need to run successful businesses.
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Fire-Up Those Vacuums

September 9, 2001
With California's struggle with power generation remaining a more than passing concern, it's no wonder vacuum manufacturers continue to consider better ways to power professional-level vacuums.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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