Featured Stories

The Carpet Cleaning ‘Triangle’: Winning the Cold War (Part III)

July 20, 2001
When it comes to you and your employees, things can get really strange because neither side really understands the needs and wants of the other.
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Leasing 101: Getting Your Cleaning Business Started

July 20, 2001
Regardless of the heartfelt effort you put into your business, money is almost always a factor in determining the success and longevity of a company. For many carpet-cleaning business owners, leasing can be an excellent solution to the problems that limited cash flow can create. Read on as experts from eight leading leasing companies tell you what leasing can—and can’t—do for you.
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Wood Furniture Restoration Part 2: Light Refinishing

July 20, 2001
Using light refinishing restoration procedures, restorers clean the wood furniture while lightly refurbishing the outer layer of the finish.
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Practical Marketing Solutions: If You Can do it, They Will Come

July 20, 2001
Are you in the “yes” business? It’s worth taking a few moments to reflect on this question. Marketing yourself has as much to do with what you can do for your customers while you’re at their location, or through special requests, as it does with advertising your services.
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Identifying and Correcting Stains, Spots & Soils

July 12, 2001
Educating your customer on the differences between stains, spots and soils, and taking the correct path of action, will raise their confidence level and your bottom line.
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Wood Floor Cleaning Systems Make the Grade

July 12, 2001
Adding wood floor cleaning to your services menu will increase your customer base, and your bottom line!
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Anti-Allergen Cleaning, Part II

July 12, 2001
With this much interest by the consumer in anti-allergen cleaning, it’s curious the professional carpet cleaner has been so slow to market their services to this segment of the population.
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Improve Your Customer Service By Teaching Your Staff How To Prepare ‘Elevator Speeches’

July 12, 2001
This deceivingly simple task will do more to powerfully cement long-lasting customer relationships than all the coupons or give-a-ways you can come up with!
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2001Trade Directory and Buying Guide Online

June 21, 2001
The annual ICS 2001 Trade Directory & Buying Guide is now online. Check out our listings of the manufacturers, products, distributors, inspectors and others that provide the materials and services the cleaning industry needs to succeed.
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Zero Tolerance: Safety and Ergonomics in the Workplace

June 19, 2001
From a simple but essential task such as mopping a floor, to trash removal, vacuuming or operating large pieces of floor equipment such as an auto-scrubber or an auto-burnisher, the potential for injury is ever present.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.


ICS Cleaning Specialist Magazine


2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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