Featured Stories

2001 ISSA Navigator Guide

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ICS Cleaning Specialist and Commercial Floor Care magazines present the 2001 ISSA /Interclean Navigator show guide.
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What's our logo worth?

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What's our logo worth? After all, it's the Carpet Cleaners Institute of the Northwest, and you might be in the duct cleaning or restoration business. Consider this...
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A Look at IICRC

By Lee Zimmerman
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Many professional cleaners seem to have a misconception as to how IICRC operates. Here's an explanation.
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Beating Back the B&Ser

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Selling yourself to customers can be easy, or difficult. One thing is certain, selling yourself as a carpet cleaner when your clients are being 'educated' about the Bait 'n Switcher can make it difficult. Time for a little educating of your own.
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The difference Between a Spot and a Stain

By Bob Wittkamp
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It's simple logic, the difference between a 'spot' and a 'stain.' If you're unsure, read on.
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The Carpet Cleaning Triangle

By Steve Toburen
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The Carpet Cleaning Triangle of the Homeowner, the employee and the business owner is a complex tangle of conflicting priorities and emotions. Your success will be defined by how well you balance the needs of all parties involved.
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Guess What Your Customers Look for First? (It's Not Your Quality)

By Lee Pemberton
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Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.
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Innovations in Vacuums

By Robert Lindsay
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While cleaners continue to ask for bells and whistles - which manufacturers are willing to provide - the move seems to be on offering vacuums that offer less of the spectacular, with more emphasis on durability and reliability.
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Residential Hard Surface Floor Care

By BNP Media Staff
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A floor is a floor is a floor. Not really. And as professionals, you should know the difference.
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Mold Issues in Perspective

By Jeff Bishop
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Professional cleaners are facing the situation more often: Mold contamination. Now, get prepared.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine


2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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