Featured Stories

The difference Between a Spot and a Stain

By Bob Wittkamp
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It's simple logic, the difference between a 'spot' and a 'stain.' If you're unsure, read on.
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The Carpet Cleaning Triangle

By Steve Toburen
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The Carpet Cleaning Triangle of the Homeowner, the employee and the business owner is a complex tangle of conflicting priorities and emotions. Your success will be defined by how well you balance the needs of all parties involved.
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Guess What Your Customers Look for First? (It's Not Your Quality)

By Lee Pemberton
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Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.
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Innovations in Vacuums

By Robert Lindsay
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While cleaners continue to ask for bells and whistles - which manufacturers are willing to provide - the move seems to be on offering vacuums that offer less of the spectacular, with more emphasis on durability and reliability.
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Residential Hard Surface Floor Care

By BNP Media Staff
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A floor is a floor is a floor. Not really. And as professionals, you should know the difference.
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Mold Issues in Perspective

By Jeff Bishop
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Professional cleaners are facing the situation more often: Mold contamination. Now, get prepared.
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The Industry Takes Unified Stance On Concrete Moisture Vapor Testing

By Howard Olansky
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There's a mile long list of horror stories about floor covering professionals held liable for non-performance, often in extenuating circumstances beyond their control. Time for unification?
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Hello, ICS readers

By Robert Lindsay
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An editorial change at ICS, yes. But our commitment remains: Give our readers the information they need to run successful businesses.
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Fire-Up Those Vacuums

By Robert Lindsay
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With California's struggle with power generation remaining a more than passing concern, it's no wonder vacuum manufacturers continue to consider better ways to power professional-level vacuums.
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Truckmounts: The Importance of Maintenance

By Bob Wittkamp
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If as much attention is paid to equipment maintenance as it is to pre-purchase research, almost any purchase will perform well for an acceptable period of time.
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Multimedia

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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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