Featured Stories

Letters to the Editor: Dry & VLM Cleaning Systems, Joe Domin

May 7, 2001
ICS Cleaning Specialist readers speak out.
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The IICRC and the CRI

May 3, 2001
Developing a working relationship between the two organizations will propel carpet and its cleaning methods to a higher level of awareness in the maintenance industry.
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Wood Furniture Restoration—Part 1: Inspection, Transportation and Cleaning

May 3, 2001
Restoring wood furniture could be tricky, not to mention expensive, if the correct procedures aren’t followed for complete restoration.
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Indoor Air Quality & Carpet: How Do Chemicals Factor In?

May 3, 2001
Responsible handling of equipment and chemicals will increase your customer’s understanding of cleaning as a health benefit.
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The Carpet Cleaning ‘Triangle’: What Does Your Customer Want? (Part II)

May 3, 2001
“Women need underwear but women want lingerie.” Leslie Wexler, President, Victoria’s Secret. Understanding the difference between the “needs” and the “wants” of their customers has made Victoria’s Secret an incredible success. Now think what this concept could do for you.
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Workplace Reality and Customer Care Training

May 3, 2001
Like it or not, your cleaning customers and prospects have undergone a negative attitude adjustment during these last six months!
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The IICRC and The CCINW

May 3, 2001
I can assure you, our CCINW members, that it is and always has been the intention of your board to do what is in the best interest of our members. You are the best!
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Working With Color Loss Situations

May 3, 2001
Sun fade, fume fade or shading — educate yourself and your customer before starting the cleaning job.
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Quality Control: More Than Just Clean Carpet

May 3, 2001
A good cleaning technique is just one aspect that fits into your customer’s loyalty and repeat business equation.
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Editorial Comment: Spring Has Sprung. Now What?

May 3, 2001
It’s that time of year when allergies and Indoor Air Quality issues poke their persistent heads out of the seasonal hole. Are you ready?
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Multimedia

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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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