Featured Stories

The ICS Directory: Valuable Information At Your Fingertips

By Arpi Nalbandian
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This is one resource you don’t want to lose!
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Case Study: Water Damage Restoration Using Freeze Drying Equipment, Techniques

By Kara Jovic
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While many restorers continue to use tried and true methods of water restoration, others are turning to areas of water restoration that offer a specialized service such as freeze drying. ICS decided to look at a water restoration job that highlights the benefits of freeze-drying.
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Anti-Allergen Cleaning: A Service For The New Millennium

By Aaron Groseclose
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We in the cleaning industry have intuitively known all along that a clean home or work place promotes health. Now, recent scientific work is proving our point.
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Letters to the Editor: Dry & VLM Cleaning Systems, Joe Domin

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ICS Cleaning Specialist readers speak out.
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The IICRC and the CRI

By Lee Zimmerman
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Developing a working relationship between the two organizations will propel carpet and its cleaning methods to a higher level of awareness in the maintenance industry.
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Wood Furniture Restoration—Part 1: Inspection, Transportation and Cleaning

By Jeff Bishop
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Restoring wood furniture could be tricky, not to mention expensive, if the correct procedures aren’t followed for complete restoration.
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Indoor Air Quality & Carpet: How Do Chemicals Factor In?

By Joe Domin
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Responsible handling of equipment and chemicals will increase your customer’s understanding of cleaning as a health benefit.
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The Carpet Cleaning ‘Triangle’: What Does Your Customer Want? (Part II)

By BNP Media Staff
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“Women need underwear but women want lingerie.” Leslie Wexler, President, Victoria’s Secret. Understanding the difference between the “needs” and the “wants” of their customers has made Victoria’s Secret an incredible success. Now think what this concept could do for you.
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Workplace Reality and Customer Care Training

By Lee Pemberton
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Like it or not, your cleaning customers and prospects have undergone a negative attitude adjustment during these last six months!
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I can assure you, our CCINW members, that it is and always has been the intention of your board to do what is in the best interest of our members. You are the best!
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine


2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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