Following the preliminary safety and loss mitigation procedures, basic job setting begins at the ceiling and progresses to the floor, and from the inside of the structure to the outside.

The IICRC has just completed another standard and reference guide for the cleaning, inspection and restoration industry...

It never fails. Each year, around this time of the year, we turn into social butterflies. There we were, feeling secure in our self-made winter cocoons, and then it happens: summer comes along and a metamorphosis takes place...

An industry veteran voices his opinion on the reoccurring topic of mixing different cleaning agents to improve job results.

Reviewing the last few editions of this column will reveal how strongly I feel about the overwhelming lack of available business management help for “micro-businesses” like ours in the professional cleaning service industry...

In my travels, I noticed an attitude that is not common but sticks out like a sore thumb—the feeling of independence from other carpet cleaners that refuse to share their knowledge with others...

Just a word of thanks for all you do for us, it’s people like you that help make our day-to-day work go by just that much better...

The real difference between franchises and independents cleaners is not what they do but how they do it...

Taking over a new hard floor maintenance account is a critical time for everyone involved...

The inspector of today has to be much more introspective and analytical about both the internal customer (mill, retailer, etc.) and the external customer (consumer, building owner/manager, etc.) motives...