Featured Stories

Recognize, Reward… Then Relax!

So how do you break free from being an owner/operator and morph your company into critical mass?
April 3, 2013

Sooner or later, you will want to add employees to your growing cleaning or restoration business. It may be something so simple (and yes, sad) as an aging body crying out for relief.


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Carpet Cleaning vs. Carpet Restoration

There's a difference between carpet cleaning and carpet restoration.
April 3, 2013

A friend just bought an Asian food café and the loop-pile nylon carpets haven’t been cleaned in about 2½ years. There are heavy food soils and the walkways are matted with grease. What can I do to clean the carpet?


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Maintaining Grout Surfaces

Identification of grout can help determine maintenance practices that will work best for the classification of grout
April 3, 2013

Grout is a mortar that is used to fill the empty spaces between ceramic and stone tiles.


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Low-Moisture Carpet Cleaning: Where Does the Dirt Go?

On low moisture applications, where they make sense and what to use during the process
April 3, 2013

If you have incorporated encapsulation cleaning – a form of low-moisture cleaning – into your professional offerings and used it on your customer’s carpets, you may have asked yourself where the dirt goes.


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First Class, Bulk or Saturation: Which Postcard Mailing Method is Right for You?

A look at the three primary ways to send postcards
April 3, 2013

One of the biggest questions I get from cleaners is, “What is the best way to send postcards?”


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The Definition of Leadership

There can only be one vision.
April 3, 2013

Last month I shared my definition of leadership: Effectively communicating your vision, mission and purpose. Today, I’d like to share what I mean by vision.


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Cleaning, Preserving and Protecting Hardwood Floors: An Ace-in-the-Hole Add-On

Preserving hardwood floors is simple and safe enough that with the right equipment, we could train the homeowner to do his/her own.
March 13, 2013

You can make more per hour preserving hardwood floors than you can cleaning carpet.


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Using E-mail Marketing to Convert Prospects and Keep Clients

Learn what e-mail newsletters can do for your business
March 13, 2013

E-mail marketing is not only cheap, but it’s effective. E-mail newsletters are something all cleaning companies should be doing. I’ll show you how to properly set up and use e-mail newsletters in your cleaning business.


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Building a Drama-Free Business: Part II

Find personal freedom without compromising your business
March 1, 2013

So can you develop great, drama-free employees so you can find and enjoy this elusive personal freedom? My answer is a resounding “yes,” if you have the right concepts, tools and the fire in the belly to break free!


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The Definition of Leadership

Everything rises and falls on leadership
March 1, 2013

John Maxwell, the world’s No. 1 leadership expert, says that everything rises and falls on leadership. If that’s true, shouldn’t we learn more about it?


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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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