Featured Stories

Creating Positive Experiences: It’s the Little Things that Make a Big Difference

Once you are on the job, you have the opportunity to really show that you care
By Gordon Hanks
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Have you ever taken a call from a perspective customer where they ask you a question and before you know it you are saying words like extraction, surfactant, truckmount, encapsulation, or (heaven forbid) deflocculation?


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How Do You Diversify? A Look at Some Highly-Effective Add-Ons

Deck cleaning, leather cleaning/repair and wood floor cleaning...
By Eric Fish
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Haugland Bros. Carpet and Wood Care (Naperville, IL) can do two things for your deck: protect your investment in wood and transform an ugly, dirty deck into a neighborhood masterpiece.


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Rug Repair: How to Deal with Worn Fringes

Customers are often very concerned about fringe appearance, as they want them white and clean
By Aaron Groseclose
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Rugs are, to a great extent, fashion. The current trend is away from fringe. However, the majority of rugs coming into wash plants have fringe.


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Five Things to Know about Air Duct Cleaning

Duct cleaning is an important service, especially applicable to customers with allergies.
By Eric Fish
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Air duct cleaning is becoming an increasingly popular add-on among carpet cleaning businesses today.


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High-Pressure Extraction Tools – Are They in Your Cleaning Arsenal?

The hard surface flooring industry and the carpet cleaning industry have been polar opposites for decades
By Stanley Quentin Hulin
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Floor maintenance technician? Carpet cleaner? Pressurized hard surface extraction tools cover both vocations.


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Polishing Concrete: Finding the Right Equipment for Your Job

The process of polishing concrete consists of three consecutive categories: grinding, honing and polishing
By Jim Cuviello
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Polishing concrete is an increasingly requested procedure, and as with any other new add-on, there are many elements that must be considered before simply jumping into the business.


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Bio-Hazard/Trauma Cleaning: On the Job with Dan Bowen

A lack of proper training and certification, Bowen says, is one of the biggest problems with the field as it is today
By Eric Fish
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Like so many others today that are involved in bio-hazard, trauma and crime scene cleaning, there’s a personal tragedy that ignited Dan Bowen’s interest and involvement in the field.


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Balance Your Company Portfolio by Diversifying into Carpet Repair

Carpet repair as a service can also open many doors for your other services and play a major role in your marketing program
By Barry Costa
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Do you have a “balanced portfolio?” I’m not talking about a financial portfolio, but how about a balanced business portfolio?


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Diversifying Your Employee Reward/Recognition Systems

As we grew into a diversified operation I found quality employees to perform these varied services
By Steve Toburen
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So this ICS issue has all sorts of intriguing ways to diversify your company. Great! The more niche services you can offer the better! Here’s why…


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How to Market Additional Services

Most marketing experts will agree that the people you've already done business with are the best people to attempt to get business from again
By John Braun
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Marketing additional services in your cleaning business is a wise decision. It takes more than buying the right equipment and getting the proper training for the service.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine

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2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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