Featured Stories

Carpet Cleaning vs. Carpet Restoration

There's a difference between carpet cleaning and carpet restoration.

A friend just bought an Asian food café and the loop-pile nylon carpets haven’t been cleaned in about 2½ years. There are heavy food soils and the walkways are matted with grease. What can I do to clean the carpet?


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Maintaining Grout Surfaces

Identification of grout can help determine maintenance practices that will work best for the classification of grout

Grout is a mortar that is used to fill the empty spaces between ceramic and stone tiles.


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Low-Moisture Carpet Cleaning: Where Does the Dirt Go?

On low moisture applications, where they make sense and what to use during the process

If you have incorporated encapsulation cleaning – a form of low-moisture cleaning – into your professional offerings and used it on your customer’s carpets, you may have asked yourself where the dirt goes.


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First Class, Bulk or Saturation: Which Postcard Mailing Method is Right for You?

A look at the three primary ways to send postcards

One of the biggest questions I get from cleaners is, “What is the best way to send postcards?”


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The Definition of Leadership

There can only be one vision.

Last month I shared my definition of leadership: Effectively communicating your vision, mission and purpose. Today, I’d like to share what I mean by vision.


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Cleaning, Preserving and Protecting Hardwood Floors: An Ace-in-the-Hole Add-On

Preserving hardwood floors is simple and safe enough that with the right equipment, we could train the homeowner to do his/her own.

You can make more per hour preserving hardwood floors than you can cleaning carpet.


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Using E-mail Marketing to Convert Prospects and Keep Clients

Learn what e-mail newsletters can do for your business

E-mail marketing is not only cheap, but it’s effective. E-mail newsletters are something all cleaning companies should be doing. I’ll show you how to properly set up and use e-mail newsletters in your cleaning business.


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Building a Drama-Free Business: Part II

Find personal freedom without compromising your business

So can you develop great, drama-free employees so you can find and enjoy this elusive personal freedom? My answer is a resounding “yes,” if you have the right concepts, tools and the fire in the belly to break free!


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The Definition of Leadership

Everything rises and falls on leadership

John Maxwell, the world’s No. 1 leadership expert, says that everything rises and falls on leadership. If that’s true, shouldn’t we learn more about it?


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Carpet Fiber Identification: What’s What?

Proper identification will tell the professional cleaning technician exactly which carpet fiber he or she will be working with, and which methods, procedures and cleaning solutions will be safe to use

Carpet fiber identification is a vital step in the cleaning process. Proper identification will tell the professional cleaning technician exactly which carpet fiber he or she will be working with, and which methods, procedures and cleaning solutions will be safe to use.


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Multimedia

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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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