Web Exclusive Stories
August 11, 2010
I have a friend that owns thirty businesses, all over the world. I asked him how he was able to monitor all those businesses and how he spent his workdays. His answer was that he regularly looked at their key performance indicators.
July 8, 2010
In this labor market, if your employees are not the best, guess who you can blame? No, not the economy or the school system or the government; instead, why don’t you look in the mirror?
June 15, 2010
Satchel Paige gave some great advice many years ago when he said, “Don’t look behind you, somebody may be catching up.” The legendary baseball player was referring to age, but his meaning can be applied to many situations.
May 24, 2010
It’s only natural that when you first get in business, you think of ideas for a great slogan. You want something your prospects will remember. You need something that makes your competition tremble in fear.
May 14, 2010
Over the last several years your team has won more games than it has lost but it still hasn’t won a league championship. Always close, but never the champion that every team aspires to become.
April 29, 2010
Grab a piece of paper and
take a little test. See how you measure up in my list of 10 things that you
need to be successful in the carpet cleaning/restoration industry; it should
be a good measuring stick to see how your business is doing.
March 16, 2010
When I asked a group of carpet cleaning company owners how they felt about hiring, every single one said that it is not a pleasant experience. But if you want to have a turn-key business, you are going to have to have employees.
March 8, 2010
E-mail is a very cost-effective way to advertise to your clients. Heck, it’s practically free. But the dilemma sometimes lies in getting your client to give you their e-mail address.
February 8, 2010
The following is what I found based on my personal experience in my local city, Pensacola, Fla. Just so you know, I never dismiss any option without first reviewing my goals crunching the numbers and deciding what's best for my company.
January 29, 2010
Mystery shopping is a powerful, positive tool. It can help business owners address customer service challenges, improve training programs and ensure the team is paying attention.
As a small shop owner, do you have any idea how your technician is behaving, home alone with Mrs. Fernwicky?