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Ask Steve: Is Growing My Company into a Critical Mass Business Right for Me?

This can be an excellent option if you have the fire in the belly to git ‘er done and do so fairly quickly
By Steve Toburen
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If the “boutique owner-operator” scenario just isn’t for you, then your other business route is to grow your company so it can run without you.


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Ask Steve: I’m 44 and Still the Owner-Operator – What Should I do?

Far too many cleaners sort of bumble along in-between the big company versus owner-operator route
By Steve Toburen
2 Comments

There is nothing wrong with choosing a career as an owner-operator if you do it right


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You’ve Gotta Be Clean to Get Clean

If you want to give your customer the best service possible, there are many simple things you can do to make the experience unforgettable.
By Gordon Hanks
One Comment

Experience tells me that our customers appreciate and actually expect us to look clean and smell clean when we enter their property to perform our work.


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How to Hold Phenomenal “Meetings” in Your Cleaning Business

By Howard Partridge
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I hate meetings. I’m not sure why, but meetings feel like one of those old vinyl records that all of a sudden goes into slow motion.


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Ask Steve: What Should I Do When a Competitor Undercuts My Prices?

There's only one sure-fire way to fend off your competition, no matter what prices they charge.
By Steve Toburen
2 Comments

Ouch! I feel your pain, Ticked. Seriously. I didn’t like it either when this stuff happened to me! In fact, it hurt. And I don’t just mean financially. Rejection is never easy to swallow.


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Know the Code: Fact vs. Fiction on Upholstery Cleaning Codes

Do you know your upholstery cleaning codes?
By Jeff Bishop
2 Comments

Upholstery cleaning codes actually originated as colorfastness codes. They were designed to give consumers and cleaners some idea about which fabrics and dye systems would withstand exposure to water and which ones could not.


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Ask Steve: Is it Better to Hire Experienced or Inexperienced Techs for My Business?

Experience over no experience? What's better for a cleaning business?
By Steve Toburen
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I am nervous with rigid rules on hiring.


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Just Ask Jess: Kawasaki Disease - Can Children Get it from Steam-Cleaned Carpets?

Kawasaki Disease, also known as Kawasaki Syndrome, is a rare children's illness
By Jessika James
2 Comments

The cause of Kawasaki Disease is unknown, but scientists who have studied the disease believe the research and evidence strongly suggests an infectious agent such as a virus or bacteria causes it.


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Ask Steve: How do I Overcome My Fear of Rejection?

Fear of rejection keeps far too many carpet cleaners from the success they deserve
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But if you want to be truly successful at anything you must face up to your fears. In fact, it has been well said that “Success is found by those who will do what others won’t.”


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Rug Repair Part II: Rug-End Securing

The most common repair request is correcting damage to a rug’s ends.
By Aaron Groseclose
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Last time we discussed general principles of rug repair and how to get started. So if you are reading this, it is a sign you want to be a “rug fixer.”


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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