Welcome to the third episode of Phenomenal Leadership Systems.

Big or small, with some adjustments either way, can give you a great life.

Should you offer credit card payment?

When you walk through the front entrance of your commercial carpet cleaning account, it is often easy to locate the busiest areas by following the trail of asphalt tracked in from the parking lot on matted carpet that is already heavily impacted with soil.

As someone who is active in the industry and yet still goes out on water damage jobs, I am constantly amazed at the quality of work in our industry.

Cleaning specialists in the United States have work to do in 2013 if they are going to stay compliant with OSHA’s changes to the Hazard Communication Standard (HazCom or HCS).

I define an “expert” as one who masters the details of her or his profession. And part of that expertise includes keeping up with changes in their industry. 

A pricey condominium in a Chicago high-rise was proving to be a very hard sale. The property had been on the market for over six months—a long time even considering the tough real estate market. The real estate agent decided it was time to have a “heart-to-heart” conversation with the frustrated seller, an older gentleman who had lived in the unit for more than a decade.

I just returned from a trip to Ilkley and Otley, England to visit with my colleagues at WoolSafe^®Headquarters. This part of England is where thousands of sheep are raised - much to my surprise, for food (mutton and lamb chops). However, a wonderful byproduct is the beautiful wool fleece which is used for carpet and rug manufacturing. One of the highlights of my trip was a day spent in Manchester visiting the British Wool Bureau, two wool processing plants and finally a yarn dyeing and weaving facility which manufactures wool yarn for Karastan^®here in the U.S.

If you’ve been a carpet cleaner for any length of time, you’ve probably read or engaged in discussion on the industry forums about vacuum configuration that sound something like an argument over whether Ford is better than Chevy.