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Ask Steve: How Much is “Too Much” to Pay Cleaning Techs?

I am firmly convinced as an industry we do not nearly pay our technicians well enough
By Steve Toburen
One Comment

If you are paying marginal wages don’t be surprised if you get marginal workers.


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Vacuuming Carpet - Why it Matters: Part I

I spent 55 minutes vacuuming my carpet at home yesterday. Fifty-five minutes!
By Jeff Bishop
3 Comments

 Having attended a number of indoor environmental quality (IEQ) courses in the past few years, and having taught that subject for several years myself, I’m what you’d call a little paranoid about household maintenance and cleaning.  


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Ask Steve: After a Failed Past Attempt, How Can I Start a Successful Cleaning Business?

By Steve Toburen
No Comments

You will be successful if you truly want to be. We will all be rooting for you. 


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Ask Steve: How Do I Set Myself Apart from Well-Established Competition?

Marketing (and sales) should be a continuous process year-round
By Steve Toburen
One Comment

Virtually all marketing “works.” The key is to a) do something, b) test the response and then c) do it regularly! 


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Ask Steve: What’s Your Take on Business Borrowing and Debt?

There are very few successful companies that don't borrow to expand.
By Steve Toburen
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If there was a business expansion that I was convinced would far out-produce the expense of a loan – I would go for it. 


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Ask Steve: How Can I Handle the “How Much” Question Over the Phone?

By Steve Toburen
One Comment

It is so darn frustrating to know that you truly are the best in town, to truly wish to be of service and to know that you give excellent value for the money and then to get blown off course with the good old "How much?" over-the-phone question!


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Ask Steve: How Should I Define “Success?”

A huge trap is when we allow other people to define our success.
By Steve Toburen
One Comment

"Success is going from failure to failure without a loss of enthusiasm." - Winston Churchill


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Letter to the Editor: Bill Bane a Man Worth Emulating and Respecting

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I join hundreds, and even thousands, of Bane-Cleners from all over the world in saying that, quite simply, we are at a loss for words as we mourn the loss of our great friend and industry leader William F. "Bill" Bane. 


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Ask Steve: How Can I Avoid Losing Customers that Want Immediate Cleaning?

One danger of trying to meet every client’s last minute demand is loading your people up with too much overtime
By Steve Toburen
No Comments

Breakdowns, emergency water losses and last minute same day requests do happen ... a lot.


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Just Ask Jess: What’s the Best Way to Remove Hair Oils and Food Greases from Upholstery?

Poor results may be due to the cleaning method, or, more likely, the chemistry not being used.
By Jessika James
No Comments

Jessika,

Lately I am not having much success cleaning synthetic upholstery, and am having a hard time removing hair oils and food greases. What am I doing wrong? 


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine

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2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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