Building relationships takes commitment, time, and constant contact. When you don’t see each other or stay in touch, the relationship withers away and vanishes over time.

Why is it, that we pay good money to watch James Bond movies and other thrillers but when it comes to our own lives, we tend to dread tough situations.

Everything is changing in the business world today. The new reality of too much competition and too little profit has become an ongoing challenge. As you get tossed around on this sea of constant change the basic business fundamentals never change.

Hopefully by now you have come to realize that life can have its surprises and sometimes seem downright unfair. Being in the carpet cleaning / restoration industry, you might have already come to the conclusion that our industry has a number of elements to it that are ridiculously unfair.

I have a friend that owns thirty businesses, all over the world. I asked him how he was able to monitor all those businesses and how he spent his workdays. His answer was that he regularly looked at their key performance indicators.

In this labor market, if your employees are not the best, guess who you can blame? No, not the economy or the school system or the government; instead, why don’t you look in the mirror?

Satchel Paige gave some great advice many years ago when he said, “Don’t look behind you, somebody may be catching up.” The legendary baseball player was referring to age, but his meaning can be applied to many situations.

It’s only natural that when you first get in business, you think of ideas for a great slogan. You want something your prospects will remember. You need something that makes your competition tremble in fear.

Over the last several years your team has won more games than it has lost but it still hasn’t won a league championship. Always close, but never the champion that every team aspires to become.

Grab a piece of paper and take a little test. See how you measure up in my list of 10 things that you need to be successful in the carpet cleaning/restoration industry; it should be a good measuring stick to see how your business is doing.