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Ask Steve: Should I “Follow Up” on my Commercial Bids?

Never leave your prospect without determining your next action
By Steve Toburen
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You've already made the big investment in an on-site inspection and have already worked up the proposal.


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Ask Steve: Should I Make a Separate Trip to Give an Estimate?

A look at how to do pre-inspections whenever you choose to do it.
By Steve Toburen
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Let’s face up to the fact that every job needs to be pre-inspected and priced before cleaning.


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Ask Steve: How Can I Make Commercial Cleaning Jobs More Convenient for Me and the Owner?

With a regular, long-term commercial account it is essential to get the key.
By Steve Toburen
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Commercial cleaning accounts are big money jobs, but they aren't always convenient.


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The Value of a Rug Caddy (and How to Build One Yourself)

A rug caddy is an important piece of equipment for a comprehensive rug cleaning operation
By Jeff Bishop
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You walk into your carefully set up rug cleaning plant. Water is pooled everywhere on the floor - someone forgot to turn the water off on the rug bath. About a dozen rugs that had been vacuumed, dusted and prepared for cleaning that day are saturated with water that overflowed the rug bath, possibly mixed with soil.  


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Ask Steve: How Can I Improve My Commercial Sales Calls?

“The hardest door to make it through is your own!”
By Steve Toburen
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Here's what we suggest to our SFS members for maximum results and return on their time invested: 


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Prepare Now to Stay Busy This Winter

Consumer pockets are tight once the Christmas credit card bills roll in at the beginning of January
By John Braun
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 Once December 24th hits, most companies need to have a different marketing plan to keep busy. This is especially true for cleaners in the north where it can be difficult to get clients during winter, but even if you operate in a warmer area, January and February can still be tough months. 


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Ask Steve: How Can I Land the Real “Big Jobs?”

"It never hurts to ask."
By Steve Toburen
One Comment

So the fastest, easiest and certainly the quickest marketing you will ever do is to pick one morning a week to make 15-20 sales calls.


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Ask Steve: How Important is Being Personable to Building Relationships with Clients?

Most carpet cleaners enter this business with a "technician mentality" and never rise above it
By Steve Toburen
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One of the cornerstone principles of SFS is the “80% Rule” which states, “80% of how the customer decides whether you did a ‘good job’ or a ‘bad job’ is based on how they feel about the person actually doing the work.” 


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Rug Repair Part 6: Torn Corners and How to Repair the Problem

Corner repairs are probably one of the most common “rug fixes” needed by your customers.
By Aaron Groseclose
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Area rug corners get a lot of wear and tear. Foot traffic across corners is particularly damaging.


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Employee Background Checks – How Far Should You Go?

The service industry is made up of many trustworthy, hard working individuals who are dedicated to protecting the health and safety, as well as valuable furnishings of many people
By Jeff Bishop
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At least once every year, I’m reminded of an article that I penned over a decade ago.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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