- THE MAGAZINE
About 29 years ago, I married into an Italian family from New Jersey. Being from Alabama myself, I didn’t realize that when you marry into an Italian family, instead of getting wedding presents, you get cash!
Think about how you would like the client’s carpets “prepped” before you arrive. Do you want the furniture moved off the carpet? Or just have the “decks cleared for action” by the homeowner moving the small and breakable items off the furniture? Do you want the carpets pre-vacuumed before you arrive?
You want to develop a professional relationship and yet if the customer takes it to an inappropriate level then you risk offending them and creating a negative cheerleader.
Is your cleaning and restoration business still hurting from the recession? Do you get less and less results from advertising and feel like you are chasing new customers?
Steve and ICS want to consult for you! For a personal reply, write Steve HERE with your questions, problems, struggles and challenges!
Believe it or not, I get phone calls frequently regarding this issue!
How do you do this, especially for someone who is already swamped actually producing the work as a solo owner-operator?
If the “boutique owner-operator” scenario just isn’t for you, then your other business route is to grow your company so it can run without you.
There is nothing wrong with choosing a career as an owner-operator if you do it right
Experience tells me that our customers appreciate and actually expect us to look clean and smell clean when we enter their property to perform our work.