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Ask Steve: How Can I Handle the “How Much” Question Over the Phone?

It is so darn frustrating to know that you truly are the best in town, to truly wish to be of service and to know that you give excellent value for the money and then to get blown off course with the good old "How much?" over-the-phone question!


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Ask Steve: How Should I Define “Success?”

A huge trap is when we allow other people to define our success.

"Success is going from failure to failure without a loss of enthusiasm." - Winston Churchill


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Letter to the Editor: Bill Bane a Man Worth Emulating and Respecting

I join hundreds, and even thousands, of Bane-Cleners from all over the world in saying that, quite simply, we are at a loss for words as we mourn the loss of our great friend and industry leader William F. "Bill" Bane. 


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Ask Steve: How Can I Avoid Losing Customers that Want Immediate Cleaning?

One danger of trying to meet every client’s last minute demand is loading your people up with too much overtime

Breakdowns, emergency water losses and last minute same day requests do happen ... a lot.


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Just Ask Jess: What’s the Best Way to Remove Hair Oils and Food Greases from Upholstery?

Poor results may be due to the cleaning method, or, more likely, the chemistry not being used.

Jessika,

Lately I am not having much success cleaning synthetic upholstery, and am having a hard time removing hair oils and food greases. What am I doing wrong? 


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Ask Steve: Is it Better to Sell Carpet/Flooring or Form a Referral Partnership?

 When I had my carpet cleaning and restoration services operation we just never could make sense out of doing our own retail carpet sales. 


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The Nitty Gritty of Tile and Grout Cleaning

If you are not already offering this service I might suggest you are walking over substantial income every day

With the right equipment and chemical, tile and grout cleaning can be very effective and profitable.


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The New K-12 Clean Standard: What Does it Mean for You?

What defines “a normal fungal ecology,” “biologically safe” or “low VOC?"

The cleaning and restoration industry has been vexed with this issue for years - exactly how clean is clean? 


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Ask Steve: How Can I Best Prepare to Sell My Business?

Remember that selling your company should be just one part of your well-balanced personal investment program

 One dirty little secret of our industry is most carpet cleaning companies never sell… they just wither away. 


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Ask Steve: How Should I “Sell” Commercial Jobs - Low Cost or Quality of Work?

Don’t automatically assume that someone asking for a better deal is only focused on price

I discovered that many managers don’t even know for sure what they pay and are more interested in reliability, a proven track record and a burden lifted off their backs


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
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ICS Cleaning Specialist Magazine

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2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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