Web Exclusive Stories

Ask Steve: How Can I Fend Off a New Competitor Who is Trying to Steal My Customers?

Stay the course, don’t panic and focus on branding your company is a start.

 More years ago than I care to remember, a new carpet cleaner came to my town. I met him, and while he was civil to me, I could tell he was both intensely competitive and very insecure. Bad combination! I'll call him "George." 


Read More

Just Ask Jess: How Can I Tell the Difference Between a Man-Made Ceramic Floor and Natural Stone Floor?

There are several quick tests you can perform to determine the type of hard flooring material you have.

There are several quick tests you can perform to determine the type of hard flooring material you have.


Read More

Ask Steve: What’s the Best Way to Get More Commercial Carpet Cleaning Accounts?

It can be intimidating making sales calls and meeting with company executives about your services.

I was scared to death when it came to making sales calls on people twice my age and twenty times my income! And yet I personally developed virtually all of those almost $400,000 per year in regular commercial accounts!


Read More

How to Treat Fleas in Carpet

Fleas are a nuisance, but they are a fact of life in many homes with pets.

Fleas brought in by pets - particularly multiple pets - can be a major problem when they transfer from the animal to other fleecy materials, such as carpet and upholstery, and then lay their eggs and multiply.


Read More

Ask Steve: What Should I Leave Behind After an In-Home Estimate?

Always try to leave behind lots of positive "moments of truth"

The very best thing to leave behind is a customer- approved work order with a work date filled in! 


Read More

Ask Steve: How Big Should I Get?

The absolute worst business model is to be "in-between."

Let’s look at your two big options going forward:


Read More

Ask Steve: Why am I Not Making the Money I Thought I Would?

If you were like me in the beginning, you determined what the “going price” was and then charged a little less. Wrong!

If you aren’t making a decent living after 18 months in business, it can only be one or more of these three problems: A) You aren’t charging enough, B) you aren’t doing enough volume or C) you are expecting too much too soon. 


Read More

Just Ask Jess: What's the Difference Between a Refrigerant and LGR Dehu?

Both of pieces of equipment are excellent tools

The main difference is the technology used to dehumidify the air passing through the unit. 


Read More

Rug Repair Part 5: Curling Edges – Why Rugs Won’t Lay Flat and How to Correct it

A look at curling edges - why rugs won’t lay flat and how to correct it.

The corners and edges of rugs often curl up. These problems, unsightly and potentially hazardous, will only get worse with time causing wear and damage that is expensive to repair. 


Read More

Ask Steve: How Should I Letter My Cleaning Vans?

One huge mistake cleaners make with wraps is they put too much on their vehicle

 Great to hear you are growing and are focused on your marketing. Too many carpet cleaners aren’t doing either one! 


Read More

Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
More Podcasts

ICS Cleaning Specialist Magazine

CoverImage

2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive

THE ICS STORE

FinalCover.gif
The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view