Carpet Cleaning Business Management

Ask Steve: Should we be Charging for Complex Spot Removal?

“It all depends!” So let me share a few thoughts…
By Steve Toburen
No Comments

I do suggest working most spotting into the price of the cleaning. How? By just quoting a bit more for the total job. 


Read More

Ask Steve: How Can I Avoid Being Taken Advantage Of?

By Steve Toburen
No Comments

By gifting your prospect the spotter before they decide on who will do their cleaning, you are using the principle of reciprocity. 


Read More

Ask Steve: How Can I Avoid Surprising a Customer with Price?

By Steve Toburen
No Comments

We set up an appointment for the cleaning and upon arriving and I asked for a “tour” of what she wanted cleaned. I measured, figured the price and when I gave it to her she had a shocked look on her face!


Read More

Ask Steve: Can I Get Stores to Sell My Custom Spotter Bottles?

A personalized spotter bottle with free lifetime replacement policy was the single best marketing idea I ever had
By Steve Toburen
No Comments

Here are some other ideas on how to get your free lifetime replacement spotters into the hands of your clients and prospective customers:


Read More

Level 3 of Being Phenomenal Successful Person – Controlled Attention

By Howard Partridge
No Comments

Over the last two months I shared the first two levels of “The 5 Levels of Being Phenomenal.” We’ve covered Level 1, “Self Awareness,” and Level 2, “Willingness to Change.”


Read More

Avoiding the “Crash and Burn” Phenomenon! – Part II

By Steve Toburen
No Comments

“Maybe we’ll live and learn. Maybe we’ll crash and burn.” – John Legend 


Read More

Ask Steve: What Add-On Services Didn’t Work Out for Your Business?

Some add-on services work better than others. Here's a look at some input from Steve Toburen.
By Steve Toburen
No Comments

Maybe all of the "retired" additional services should remind all of us just what a great core profession we have stumbled into with carpet cleaning!


Read More

Ask Steve: At What Point in the Job Should I Sell Carpet Protector?

The easiest way to sell protector? Ask!
By Steve Toburen
No Comments

What we affectionately call "upselling" is really giving the customer an opportunity to spend more money with us.


Read More

Ask Steve: What Type of Carpet Cleaning Method Should I Offer to My Clients?

By Steve Toburen
No Comments

 Never argue cleaning methods or techniques with a customer! 


Read More

Ask Steve: Why Can’t I Find Reliable Employees?

Good workers are out there - the trick is finding them
By Steve Toburen
No Comments

Don’t feel like the Lone Ranger! I remember early in my business career I did exactly what you are doing. 


Read More

Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
More Podcasts

ICS Cleaning Specialist Magazine

CoverImage

2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive

THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo