Carpet Cleaning Business Management

A Phenomenal Leader is…

In this installment, I’d like to explore the qualities of a leader

Welcome to the third episode of Phenomenal Leadership Systems.


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Recognize, Reward… Then Relax!

So how do you break free from being an owner/operator and morph your company into critical mass?

Sooner or later, you will want to add employees to your growing cleaning or restoration business. It may be something so simple (and yes, sad) as an aging body crying out for relief.


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The Definition of Leadership

There can only be one vision.

Last month I shared my definition of leadership: Effectively communicating your vision, mission and purpose. Today, I’d like to share what I mean by vision.


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5 Keys to Complying with OSHA’s New HazCom Standard

For carpet cleaners and restoration companies, there is still time to get ahead of the compliance curve

Cleaning specialists in the United States have work to do in 2013 if they are going to stay compliant with OSHA’s changes to the Hazard Communication Standard (HazCom or HCS).


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Building a Drama-Free Business: Part II

Find personal freedom without compromising your business

So can you develop great, drama-free employees so you can find and enjoy this elusive personal freedom? My answer is a resounding “yes,” if you have the right concepts, tools and the fire in the belly to break free!


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The Definition of Leadership

Everything rises and falls on leadership

John Maxwell, the world’s No. 1 leadership expert, says that everything rises and falls on leadership. If that’s true, shouldn’t we learn more about it?


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What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression

What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?


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Sustainable Carpet Cleaning

While carpet cleaning and professional cleaning are viewed as two distinct industries with their own special needs, concerns and interests, they do have many things in common.


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New Year’s Resolutions – How Are You Doing on YOUR Goals?

If you are like most people in America, you made a few New Year’s resolutions last month. Now it’s February. How are you doing?


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Building a Drama-Free Business: Part I

Minimize marketing and sales drama in your carpet cleaning business

My wife Sioux and I really enjoy a suspenseful drama… on the silver screen! But drama in real life and in running a small business? Not so much!


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine

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2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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