Having been in this industry for over twenty years and having coached business owners for the last five years, I would have to say there are situations in which taking down the sign and closing the doors is not a bad idea.

This month we’ll talk a bit more on the actual execution of what it takes to get your targeted direct mail campaign mailed out to best effect.

It's hard to argue that of all the different niches in the cleaning and restoration industry, bio-recovery (better know as crime scene cleanup) gets the lion's share of the spotlight.

Startling epiphanies can arrive from the strangest places. For example, I recently came across this consulting firm’s headline: “We Help with Accounting, Marketing, Management, Hiring and Staying Open.”

One of the presenters at my Round Table event is a pilot. When he teaches systems, he loves to tell the dramatic story of the U.S. Airways jet that crash-landed on the Hudson River.

Yes, getting cleaning clients online is terrific, but you never want to put all your advertising dollars in one basket.

No one likes being a victim. Wrong place, wrong time...it happens! However, the real tragedies are becoming victims of our own lack of planning, complacency or just plain stupidity.

Over the past few months, I have been painstakingly outlining how to stop being a slave to your business by putting it on autopilot and building systems into your business.

In the past three articles of our Rug Cleaning 101 series, we discussed the importance of receiving training before beginning cleaning, why you should be cleaning in a shop or plant, and the pre-cleaning inspection process.

Coach’s Corner is a new column conceived to address technical aspects of the carpet-cleaning operation, as well as the upholstery cleaning operation.