Management

Ask Steve: What Should I Do When a Competitor Undercuts My Prices?

There's only one sure-fire way to fend off your competition, no matter what prices they charge.
June 6, 2013

Ouch! I feel your pain, Ticked. Seriously. I didn’t like it either when this stuff happened to me! In fact, it hurt. And I don’t just mean financially. Rejection is never easy to swallow.


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Ask Steve: Is it Better to Hire Experienced or Inexperienced Techs for My Business?

Experience over no experience? What's better for a cleaning business?
May 30, 2013

I am nervous with rigid rules on hiring.


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Ask Steve: How do I Overcome My Fear of Rejection?

Fear of rejection keeps far too many carpet cleaners from the success they deserve
May 23, 2013

But if you want to be truly successful at anything you must face up to your fears. In fact, it has been well said that “Success is found by those who will do what others won’t.”


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Ask Steve: Troubleshooting the “Missing Tools” Conundrum

Missing tools can lead to a lot of finger pointing, not to mention additional business costs.
May 16, 2013

I faced the same problem in my 16 employee, multi-truck company.


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A Phenomenal Leader is…

In this installment, I’d like to explore the qualities of a leader
May 9, 2013

Welcome to the third episode of Phenomenal Leadership Systems.


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Ask Steve: With Business Thriving, Should I Stay Small or Expand?

Should you build a bigger business based on employees or stay small as an owner-operator?
May 9, 2013

Big or small, with some adjustments either way, can give you a great life.


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Ask Steve: Should I Offer Credit Cards as a Payment Option?

Accepting credit cards can open the door for additional profits. Read on to see how.
May 2, 2013

Should you offer credit card payment?


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Recognize, Reward… Then Relax!

So how do you break free from being an owner/operator and morph your company into critical mass?
April 3, 2013

Sooner or later, you will want to add employees to your growing cleaning or restoration business. It may be something so simple (and yes, sad) as an aging body crying out for relief.


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The Definition of Leadership

There can only be one vision.
April 3, 2013

Last month I shared my definition of leadership: Effectively communicating your vision, mission and purpose. Today, I’d like to share what I mean by vision.


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5 Keys to Complying with OSHA’s New HazCom Standard

For carpet cleaners and restoration companies, there is still time to get ahead of the compliance curve
March 11, 2013

Cleaning specialists in the United States have work to do in 2013 if they are going to stay compliant with OSHA’s changes to the Hazard Communication Standard (HazCom or HCS).


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Multimedia

Videos

Image Galleries

The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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