Management

Building a Drama-Free Business: Part II

Find personal freedom without compromising your business
March 1, 2013

So can you develop great, drama-free employees so you can find and enjoy this elusive personal freedom? My answer is a resounding “yes,” if you have the right concepts, tools and the fire in the belly to break free!


Read More

The Definition of Leadership

Everything rises and falls on leadership
March 1, 2013

John Maxwell, the world’s No. 1 leadership expert, says that everything rises and falls on leadership. If that’s true, shouldn’t we learn more about it?


Read More

What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression
March 1, 2013

What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?


Read More

Sustainable Carpet Cleaning

February 4, 2013

While carpet cleaning and professional cleaning are viewed as two distinct industries with their own special needs, concerns and interests, they do have many things in common.


Read More

New Year’s Resolutions – How Are You Doing on YOUR Goals?

February 4, 2013

If you are like most people in America, you made a few New Year’s resolutions last month. Now it’s February. How are you doing?


Read More

Building a Drama-Free Business: Part I

Minimize marketing and sales drama in your carpet cleaning business
February 4, 2013

My wife Sioux and I really enjoy a suspenseful drama… on the silver screen! But drama in real life and in running a small business? Not so much!


Read More

Test Yourself: Seven Tough “Taking Stock” Questions for Business Owners

January 8, 2013

Ano Nuevo, vida nueva” is a very old Spanish proverb that translates, “a new year, a new life.” And even in our modern times, many feel that a new year on the calendar means a new start, a better life ahead.


Read More

How to Create Record Sales and Profits: Part III

January 8, 2013

A Tribute to American Legend Zig Ziglar (1926 -2012)


Read More

Thinking About “Diving In” to Water Damage? Here’s What You Should Know

December 3, 2012

Combining residential carpet and upholstery cleaning, contract commercial cleaning and restoration gave me a three-legged stool with each “leg” supporting the others.


Read More

The Importance of Working on Your Business

December 3, 2012

Do you ever feel bogged down with your work? Are you doing the work of several people and finding this workload to be not as glamorous as you envisioned when you started the business?


Read More

Multimedia

Videos

Image Galleries

The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

cover_image

2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive

THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo