Carpet/Rug/Upholstery Cleaning

Rug Repair Part 5: Curling Edges – Why Rugs Won’t Lay Flat and How to Correct it

A look at curling edges - why rugs won’t lay flat and how to correct it.
By Aaron Groseclose
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The corners and edges of rugs often curl up. These problems, unsightly and potentially hazardous, will only get worse with time causing wear and damage that is expensive to repair. 


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Are You Offering Spot Removers and Carpet/Fabric Protectors? If Not, You Should Be

I’m going to make it easier and put an additional $10,000, $50,000 or maybe even $100,000 into your pocket over the next 12 months
By Gordon Hanks
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Have you ever held a job where you get a call from the boss and he says in a gruff voice, “Please come to my office.” 


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Antimicrobials on Carpet – Good or Bad Idea?

On the surface, this may seem like a good idea, as well as a good source of potential income for professional carpet cleaners
By Jeff Bishop
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Increasingly, home and business owners are expressing their desire to live in a more sanitary environment. Inquiries abound about the need to treat carpet with antimicrobials, disinfectants and sanitizers. But is that a practical idea?  


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Just Ask Jess: What is the Difference Between an Oxidizer and a Reducer?

Both oxidizers and reducers can be formulated as dye and pigment stain removers
By Jessika James
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What is the difference between an ‘oxidizer’ and a ‘reducer’? Which product should I use for a blue Gatorade stain?


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Women in Cleaning and Restoration

This feature will highlight several of these women who are – and are continuing – to shape the industry as we know it.
By Eric Fish
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Traditionally in the carpet cleaning industry, it’s the women who are the target customers, not the owners, cleaners and educators. But women are playing a more prominent role today than ever before in the cleaning and restoration sectors.


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Rug Repair Part 4: Sides and Selvages

Part four in a six-part series on rug repair
By Aaron Groseclose
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Last time we discussed fringe repair, so now we move on to the second most common repair request – the sides of the rug.


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Just Ask Jess: What is ‘Microfiber’ Fabric Made of and What Should I Use to Clean it?

Microfiber fabrics respond well when wet-cleaned with the hot-water extraction method and a flush-type upholstery tool.
By Jessika James
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 Microfiber is an extremely fine 100% synthetic fiber that can be woven into upholstery fabric. 


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Creating Positive Experiences: It’s the Little Things that Make a Big Difference

Once you are on the job, you have the opportunity to really show that you care
By Gordon Hanks
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Have you ever taken a call from a perspective customer where they ask you a question and before you know it you are saying words like extraction, surfactant, truckmount, encapsulation, or (heaven forbid) deflocculation?


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Just Ask Jess: I Applied a Urine Saturation Treatment and the Carpet Color Changed - What Do I Do Now?

It can be pretty shocking to see your treatment areas turn another color.
By Jessika James
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Believe it or not, I get phone calls frequently regarding this issue!


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Rug Repair: How to Deal with Worn Fringes

Customers are often very concerned about fringe appearance, as they want them white and clean
By Aaron Groseclose
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Rugs are, to a great extent, fashion. The current trend is away from fringe. However, the majority of rugs coming into wash plants have fringe.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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